GovLoop Research Report: Re-Imagining Customer Service In Government GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, experts in the field provide best practices on how to improve customer service in government. Be sure to check out the report home page for all theRead… Read more »
The Next Generation of Government Training Summit 2012 held at the JW Marriot in Washington, D.C. July 26 -27, 2012 This OPM-approved training event, designed by and for emerging government leaders, provides: Training sessions mapped to OPM ECQs to develop the critical skills needed by rising leaders; Career advice from top senior government officials; BestRead… Read more »
With the news this week that Fairfax is following News Ltd in introducing paywalls to their major metro online news mastheads, organisations need to think deeper about their social media strategy. With a paywall strategy two things happen. Firstly a large number of people stop using the paywalled websites. For example it’s been reported inRead… Read more »
It’s about emergency planning and civil contingencies before you ask. I’m afraid however, this is not going to be a ‘read in 5 minutes’ blog post. I’m going to try, instead, to take you with me on my mind meanderings. Be patient. Grab a cup of coffee and a biscuit (just don’t bring the biscuitRead… Read more »
Over the last 25+ years in all sectors of the economy, we’ve been changing management/leadership structures, the tools and technologies to do the work, and the headcount of workers at all levels. Initially the changes had impact very quickly – on production or operations and on the bottom line or budget. As we continued toRead… Read more »
By Eric Diaz. Blog series originally posted at DK Web Consulting. It’s not just the private sector jumping on the social media bandwagon. Government agencies are using the robust Facebook platform to reach the public too. This is the first installment of three in a series about the US Department of Health and Human Services’sRead… Read more »
We’re talking maps — yes, really! People say a picture is worth 1,000 words. Well, maps are ways of making sense of data — perhaps the best example is if you needed to go to a hospital. If you had a list of addresses, it doesn’t mean that much. But put that data on aRead… Read more »
Following on from mapping all Australian Politicians using Twitter (which has unfortunately declined by two with Senators Bob Brown and Nick Sherry retiring), I’ve created online “newspapers” based on key groupings, so it is possible to get a daily dose of what Australia’s Federal Politicians on Twitter are talking about. To view them go toRead… Read more »
Http://LeonardSipes.Com I was listening to a “Social Media Today” podcast where guest participants addressed the wonders of social media and all things internet. It was a love fest about the power and impact of social and internet use. While I share their enthusiasm about the “potential” of social, we still have a long way toRead… Read more »
Legislation intended to deter members of Congress from profiting from stock trades based on inside information is inadvertently forcing 28,000 federal employees to expose their personal financial information on the Internet. The result, according to a trade group for senior government executives, is a number of unintended risks that federal employees must now bear, andRead… Read more »