Web Manager University, in conjunction with Customer Service week, is offering a free webinar this Wednesday, October 5 at 2pm ET. Get Serious about Customer Service: Best Practices for Implementing the Customer Service Initiative in Your Agency Our customers deserve competent, efficient, and responsive service from the government. In conjunction with customer service week, joinRead… Read more »
Amazing how quickly things change, two years ago, the Marines banned personnel from using social media and last week the Marines released a social media handbook detailing ways to use social media for improved communications. Throughout the Marine Corps’ history, people have discussed, debated and embraced the United States Marine Corps and our Marines. TheseRead… Read more »
On occasion, I am honored to present a three-hour course on decision science as part of a regular seminar for senior feds who are in important jobs. I once heard a comedian remark that absolutely nothing is worth doing for more than two hours, but while the gentleman obviously is not a football fan –Read… Read more »
I noticed the phenomenon XKCD describes above in a recent trip outside the states to Uzbekistan, via Munich. When I touched down in Germany, to my surprise the airport didn’t have wifi and data roaming was $20 a megabyte. With prices more fitting of truffles than data and no internet outlets like I had seenRead… Read more »
The first major phase of Maryland’s broadband expansion project is now live, bringing high-speed broadband access to much of Southern Maryland. Charles County, St. Mary’s and Calvert County all have expanded access, bringing new services to subscribers throughout some of Maryland’s more rural areas. Governor O’Malley was on hand to mark the milestone, the GovernorRead… Read more »
Earlier this month, the State of Indiana crossed the 1 million subscriber milestone with their digital communications program. It’s sort of mind-boggling (and awesome) when you think about what that means: Indiana was able to get 1 million of their residents to raise their hands and say, “Yes, I want information directly from my governmentRead… Read more »
This weeks project of the week comes from the NIH. After more than two years in development, the new website for the Intramural Research Program at the National Institutes of Health launched, congrats to the NIH! Ben Chambers shared with us some information about the new website and the Intramural Research Program. Be sure toRead… Read more »
Happy Friday, folks! In today’s GEICO Friday Fun Video, our favorite amphibian friend is leaving the comforts of the office to set out on a quest to save people money. If this video is any indication, it might take him a while. Be sure to follow along with the gecko’s adventures on Facebook and Twitter.Read… Read more »
Your Fear of Social Media—It’s Too Hard to Understand Http://LeonardSipes.Com First in a series on the fear some people in government, associations and nonprofits express when whey contemplate social media. People exchange information and photos in all sorts of informal groups. You learn from friends and associates their preferences, likes and dislikes. Social media isRead… Read more »
What are you working on right now? Can you explain exactly why you’re working on it? Do you know why you’re spending time writing that blog post? Sitting in that meeting? Answering that email? Preparing that presentation? Do you have an idea of what you’re trying to accomplish? Do you have a strategy for whatRead… Read more »