Originally published at cpsrenewal.ca In my last piece I positioned problem of the facelessness bureaucracy not as an abstract problem that manifests between civil servants and the citizens they serve, but rather a very real problem between civil servants themselves (See: The Real Problem of Facelessness) and in so doing encouraged individual public servants toRead… Read more »
Why blog? When we asked folks at Blah, Blah, Blog and Blog Lab why they blog, here’s a few of their answers: The boss told me to Recruiters will see me I may make money by blogging I am a writer, and therefore I blog I have something to say and want to share it.Read… Read more »
With temperatures reaching 90 degrees this week, one thing is clear, summer is here. But instead of heading to the beach with your favorite romance novel or spy thriller, Tom Fox has some suggestions that might just help you do your job better. Fox is the Vice President for Leadership and Innovation at the PartnershipRead… Read more »
The city of Atlanta has embraced technology and the data created from creative apps developed by citizens in a big way, as reported in an article at Creative Loafing Atlanta. Some examples of interesting things happening in Atlanta: Tires App– Tires dumped on the side of the road or in vacant lots is a neighborhhodRead… Read more »
The Service to America Medals are like the Oscars for Federal Employees. Each year the Partnership for Public Service honors feds who do amazing work in seven different catorgories. You can see all the nominees here. All summer long the DorobekINSIDER will be interviewing the finalists. First up is Kenneth Linthicum, the Director of theRead… Read more »
We’ve all heard the refrain about how government needs to be better at customer service. We’ve heard the horror stories from the DMV and IRS filings gone amuck. But David Hebert says in order for government to be a great provider of customer service to the public it first has to have good internal customerRead… Read more »
By now everyone has heard about the situation brewing over at the IRS. But here is a brief refresher: A Treasury Department inspector general criticized IRS management for not providing sufficient oversight for agency workers who evaluate applications for tax-exempt status. The report said that laxity contributed to workers screening for words like “tea party”Read… Read more »
The 2013 Next Generation of Government Summit includes a speaker contest where nominations were solicited for topics that identified an innovative project or a great idea to revolutionize government. The uniqueness of the contest is that the speakers only had “5 minutes” to sell their idea. Although my topic was not selected, the challenge inspiredRead… Read more »
It was the the tweet heard around the country: “CAPTURED!!! The hunt is over. The search is done. The terror is over. And justice has won. Suspect in custody” The first official announcement that law enforcement agencies had concluded their manhunt for Boston Marathon bombing suspect Dzhokhar Tsarnaev didn’t come at a press conference. ItRead… Read more »
Well, does your business or agency suck? I doubt you’ve asked yourself this question before in quite such a direct manner. This might sound harsh, and maybe it is. Lousy customer service, poor innovation, and bad leadership all contribute to terrible organizational culture- those things all impact your performance and how successful your business is.Read… Read more »