A sound understanding of your service (public or private sector) production and delivery assumptions and process, and your customers, can position you to make continuing improvements in all aspects of your service related processes. It’s important to understand and consider the interface(s) with your customers, how your customers are using the service and/or your internalRead… Read more »
The Smith School of Business at the University of Maryland held ‘mock interviews’ and I had the honor of being an interviewer. The students came eager to learn from this role-playing exercise. The ‘interviewers’ are seasoned individuals – most are Smith School Alumni – and well experienced in hiring superior candidates. My ‘interviews’ found theRead… Read more »
“America, it is time to focus on nation-building here at home.” – President Obama I was thinking about this declaration last week as images of the devastation from Hurricane Sandy poured in on the news. With billions of dollars in damages and displacement of millions, rebuilding the east coast will be an enormous and costlyRead… Read more »
BEHAVIORAL HEALTHCARE, April 23, 2012 by Ron Manderscheid, PhD, Executive Director, NACBHDD Share on facebookShare on linkedinShare on twitterShare on google | More Sharing ServicesShare | Print Why are we failing to meet our obligations to our veterans? Ever since the founding of our Republic during the Revolution, persons from all walks of life haveRead… Read more »
Sharing information among employees is critical for the success of any organization. Many government offices operate in silos of their own with very little communication with other departments. General Electric (GE) has a long tradition of seeking to eliminate bureaucracy in their operations and for encouraging communication across all levels of their organization. GE hasRead… Read more »
OPM released a great new video for Presidential Management Fellow (PMF) applicants – including a nice white board explanation at the beginning. You might also be interested in my unofficial suggestions on successfully completing the application and assessment.
This is a response to a great summary of the recent survey posted here: https://www.govloop.com/profiles/blogs/project-managers-top-5-challenges 1. Time constraints Get Agile. Release in iterative cycles instead of a monolithic delivery. It allows for better evaluation of progress, forecasting, and customer feedback. 2. Setting a goal and sticking to it Get Agile. Use cases and user storiesRead… Read more »
Welcome to GovLoop InsightsIssue of the Week with Chris Dorobek where each week, our goal is to find an issue — a person — an idea — then helped define the past 7-days and we work to find an issue that will also will have an impact on the days, weeks and months ahead. And,Read… Read more »
With the election behind us, what will President Obama’s approach to our nation’s problems be? One way to think about government innovation is through the lens of “Little Bets,” a book about the creative process written by Peter Sims. He was a keynote speaker at GovDelivery’s event “Digital Government: The Transformative Power of Communications.” Sims’Read… Read more »
Two decades ago a record number of women were elected to our nation’s highest legislative offices. In 1992, California became the first state to send two women Senators to Washington; they were joined by two other newcomers to triple the number of women serving in the Senate to a whopping six! Those yearning for aRead… Read more »