A recent GAO report reviewed OPM’s 2012 annual report to Congress on the Federal government’s telework programs. While it acknowledges the progress that has been made in agency reporting on this issue, it also makes the interesting point that agencies have not yet focused on assessing the cost savings associated with telework programs. That’s aRead… Read more »
In keeping with the triple M’s of the latest GovLoop guide, Making Mobile Matter, this post highlights how Mississippi has channeled its modernization efforts in mobile apps. To learn how states can center their mobile development strategies on citizen needs and engagement, we chatted with Dr. Craig Orgeron, Chief Information Officer (CIO) of Mississippi andRead… Read more »
Move aside CSI, there is a new law enforcement tool that is revolutionizing the way public safety organizations solve and prevent crimes: email. Email is the 21st century answer to tip lines, but it’s even better because it creates a two-way dialogue between the citizen and the police force. Email is able to leverage theRead… Read more »
In the mobile era to meet the rising expectations of constituents, local, state and federal agencies are adopting new, tech-savvy ways of doing business and engaging constituents. Agencies are meeting the public where they are, online and on the go, and making it easier for them to navigate the public sector more quickly and effectively.Read… Read more »
In previous posts I wrote about how in less than a decade, the world has moved from a time with no Facebook to a time in which mobile phones and tablets are the platforms of choice. Because of this trend towards “digital,” government agencies are facing the challenge of just keeping up. Constituents expect toRead… Read more »
In 2009, the White House released the Open Government Directive requiring federal agencies to take immediate steps to achieve key milestones in transparency, participation, and collaboration. Open Government means many things to different people, but basically it boils down to citizens having the ability to access important public information easily and quickly. Since this initiativeRead… Read more »
The armed forces all face a similar challenge: how to use technology to provide war fighters with the most reliable, up to date information, anywhere and at any time. As Former Assistant Secretary of Defense for Networks and Information Integration, John Grimes, noted, “we can leverage information at the right time to allow decision makersRead… Read more »
We’ve all been there before. You are against a deadline, scrambling to finish your work, and your internet is crawling or worse, the network crashes. You hope all your work saved, but most likely you will need to re-do something. Now you are even further behind schedule, frustrated, and still dealing with the same issuesRead… Read more »
In less than a decade, the world has moved from a time with no Facebook to a time in which mobile phones and tablets are the platforms of choice. In fact, 45% of adults own a smartphone and 30% own a tablet, and many of these people are using these devices for everything- work, social,Read… Read more »
Yesterday, GovLoop and Oracle presented a webinar on current customer service strategies in government. Widely discussed in the business realm, customer service is becoming a key focus area in government. Agencies are increasingly looking to customer service strategies via social media, mobile apps, call centers, and various other mediums to engage citizens and fill gapsRead… Read more »