Contact center modernization should be a priority for all government agencies. It generates greater citizen satisfaction, increased employee engagement and cost savings. Here’s how to get started.
Dan Kent, Public Sector Chief Technology Officer at Cisco, explains why agencies should take a multi-layered approach to modernization.
When resources are limited, and demand is on the rise as it is today from citizens, IT can quickly become overwhelmed. One way to move forward? Increase your IT maturity around service and project management.
A major upgrade will make the 2020 census unlike any other in U.S. history by modernizing the process for citizens and federal employees.
DoD needs modern technology that makes it easier for warfighters to access data and manage critical applications. Hybrid cloud fits that bill.
James Collins is also the new president of the National Association of State Chief Information Officers, and he shared NASCIO’s 2019 goals.
A webinar from the Public Technology Institute (PTI) and the National Association of State Chief Information Officers (NASCIO) highlighted key priorities for state and local government technology officials.
House legislators unanimously backed a bill that aims to elevate the federal CIO’s position and urges the creation of a plan to promote greater security across the nation’s digital infrastructure.
The partial federal shutdown has spurred furloughs at crucial agencies for cybersecurity, including the National Institute of Standards and Technology (NIST) and the Cybersecurity and Infrastructure Security Agency (CISA), a Homeland Security Department component.
Transportation Department Chief Information Officer Vicki Hildebrand recently sat down with GovLoop to talk about the IT progress her team has made thus far, including shrinking the IT footprint and strengthening the workforce.