Posts Tagged: veterans affairs

The Future Is Customer-Centered

There was a time when government paid little attention to how consumers interacted with it, and the Department of Veterans Affairs was no different. But today, the VA is at the forefront of changing that. The VA’s deputy chief veterans experience officer explains both her vision and the obstacles ahead.

How Can We Recruit Veterans to Government Service?

This morning I was able to attend an event sponsored by FedInsider News: To Honor and to Serve: Recruiting Veterans to Government Service. The event provided an overview of President Obama’s Executive Order to improve how the federal government hires veterans and assists during the transition from military to civilian life. The event specifically focusedRead… Read more »