There was a time when government paid little attention to how consumers interacted with it, and the Department of Veterans Affairs was no different. But today, the VA is at the forefront of changing that. The VA’s deputy chief veterans experience officer explains both her vision and the obstacles ahead.
“Imagine the raw power of 225,000 uniquely qualified individuals who are given the tools and permission to make a health care system better.”
Citizens want to quickly access and trust the information they receive from agencies in times of emergency and tranquility.
The use of modern technology, open data portals, and data sharing in partnerships can move the needle in overcoming challenges and leveraging opportunities for veterans across the country.
We recently chatted with LaVerne Council about her time at the VA and what she thinks of the current government IT landscape.
I have had the great pleasure of the last two years to be a part of a team that is working to support the execution of innovation projects for the VA Center for Innovation. The VA Center for Innovation “identifies, tests, and evaluates new approaches to meet the current and future needs of Veterans throughRead… Read more »
This morning I was able to attend an event sponsored by FedInsider News: To Honor and to Serve: Recruiting Veterans to Government Service. The event provided an overview of President Obama’s Executive Order to improve how the federal government hires veterans and assists during the transition from military to civilian life. The event specifically focusedRead… Read more »