Project Management

Everyone’s on Facebook, Why Aren’t They on the Intranet Too?

Thanks to all who came to my presentation at the ACMP 2011 conference – as promised you can find my entire presentation here! In the fall I wrote a guest post entitled, “But I Don’t WANNA Change” about using change management techniques to encourage the adoption of social media within organizations. Over the past sixRead… Read more »

Free PMP Exam Sample Question

The following PMP® exam sample question is taken from http://www.free-pm-exam-questions.com – The answer is at the very bottom: —————————— During which phase of the project would you suggest the integrated change control process? A) Throughout the project B) Initiation C) Closure D) Intermediate —————————— All our questions are updated to the latest PMBOK® Guide standard.Read… Read more »

Friday Fab Five: Chernobyl, SpongeBob, and the Side-Effects of Tech

Wait! Don’t take off for your big weekend plans just yet! You forgot to read the… Friday Fab 5! I know, I know, you wouldn’t actually have left without reading it first, right? In any case, it’s time to take a look back at this week on GovLoop and pay tribute to some great content.Read… Read more »

Start With Me

This past week I blogged about a “culture of text” that is growing more prevalent (at least in the US). I briefly touched on how simulation and simulacrum shape this culture and wrote a bit about latency and agency. Yesterday, I offered a way to avoid awkward moments presented by incoming messages. In this post,Read… Read more »

PMP Exam Tip: Why do we use a Probability and Impact Matrix?

The probability and impact matrix sounds very complicated, but the concept is actually something that most people use in their everyday life quite frequently, although in a simpler form. The probability and impact matrix comes into play when the project manager or team members determine that a particular phase or activity within the project containsRead… Read more »

Are We Ready to Provide Great Customer Service in the Federal Government?

Yesterday, April 27, 2011, President Obama issued an Executive Order: Streamlining Service Delivery and Improving Customer Service. In a nutshell, it directs agencies to develop and monitor customer service plans and measures and to solicit customer feedback to improve service. It calls for agencies to use technology to streamline customer service and to emulate practicesRead… Read more »

In Boston, City Hall Pursues Innovation In-House

Last year, Boston Mayor Thomas Menino decided to put two of his most technologically savvy staffers full-time on the task of trying new ways to solve old city problems. A year later, they have had a hand in a fleet of small but successful projects both developed in-house and with external partners. Here’s a lookRead… Read more »

Looking for an easy way to access municipal services? There’s an app for that.

Online services are becoming available in an increasing number of cities and towns: from paying traffic tickets to researching zoning codes, you can probably do it from the municipal website of any forward-thinking community. However, as mobile devices continue to grow in popularity, many cities are examining options for taking online information to the nextRead… Read more »