Reducing the Impact of Poor-Quality Mobile Applications in Government
Mobile apps offer governments an immense opportunity to provide modern, user-friendly services to constituents. Automated testing can help these apps live up to their potential.
Project Management
Frame Your Problem: A Key to Effective Solutions
Imagine receiving a prescription from a doctor without discussing your symptoms; the treatment would likely be ineffective. Similarly, we must clearly define our problems to find the best solutions. Here are some ideas to help you understand and frame the problem.
Mastering Conflict Resolution: Handling Criticism Like a Pro at Work
Throughout your career, you will inevitably encounter criticism that will put your conflict management skills to the test. Here are some techniques to help you handle such scenarios effectively.
Transforming Government Efficiency: Proven Process Improvement Strategies
Learn how to optimize government operations using strategic process improvements that lead to superior results.
Evolving IT Staffing for Low-Code Platforms in Government
Low-code platforms aren’t necessarily the domain of your senior programmers. It makes sense to use junior programmers and business analysts to implement this new technology.
Effective Communication Strategies for Federal Tech Leaders
Effectively communicating complex tech topics requires more than just depth of knowledge; it necessitates clarity, empathy, and adaptability in methods of communication.
Where Data Makes a Difference, Pt. 2
Government agencies are using data to assist with workforce management, performance measurement, and resource planning. Here are the details.
Staying Ahead: Vendor Office Hours for Government CIOs
A CIO’s busy schedule can sideline the critical task of technology scouting. Setting vendor “office hours” is a way to get the information without wasting time.
When Resistance Meets Resistance – the Change Leader Trap
Feedback about a new approach isn’t always resistance — but resistance is always feedback.
The CX-EX Connection
Government agencies know that providing good customer experience is central to their mission, but much of what creates a positive experience takes place behind the scenes: It’s how happy public-sector employees are at their jobs.