The Ethics of Inclusive AI
As artificial intelligence (AI) becomes increasingly integrated into our lives, it’s vital that AI systems serve all members of society. AI should be inclusive, fair, and without bias.
Posts By Mike Gifford
Seniors, Accessibility and CMS
Older Americans often have sight, hearing, mobility and cognition disabilities that make internet use difficult. The Center for Medicare & Medicaid Services (CMS) is making its web presence more senior citizen-accessible.
Supporting Authors to Produce More Accessible Content for VA.gov
VA.gov was recently recognized for its hard work improving user accessibility. Since veterans are more likely to have visible and invisible disabilities than other demographics, enhanced accessibility was an especially worthy goal. Here’s what the VA did — and how.
When It Comes to Good CX, Measurement Is Critical
Formalizing and distributing knowledge about CX is critical. However, there are a few elements of digital government that seem to have been overlooked.
Government Websites Need a Green Standard
Here are three things you can do to be more digitally sustainable this Earth day, and every day.
4 Accessibility Mistakes Plaguing Most Government Websites
Our research has illuminated the government’s top four accessibility pitfalls and how it can resolve them.
3 Ways Government Can Build Accessible CX
Rather than making accessibility an afterthought yet again, the government can seize this opportunity to design solutions that truly serve all. What’s more, it turns out accessible design actually improves overall CX tremendously.