An initiative to consolidate the federal government’s more than 100 disparate HR systems is long overdue, but technology alone isn’t enough. This is a once-in-a-generation opportunity, says one Featured Contributor, to create a human-centered, AI-enabled federal HR system designed for current workforce challenges, not for administrative problems that troubled government in the past.
The federal government has long managed technology like construction projects, but that model routinely fails the people it’s meant to serve. Explore why the shift from project management to product management is one of the most important governance reforms in federal IT today, and learn from the writer’s own work helping establish Product Owner roles… Read more »
You don’t have a model problem — you have a last-mile problem. Here’s how to move an AI pilot into production without sacrificing safety, quality, or compliance.
When government employees feel valued and supported, they’re more likely to deliver a superior customer experience (CX). So even in times of disruption, it’s critical to prioritize the public sector’s employee experience (EX).
The intersection of technology and mission-driven service can profoundly impact the communities that government agencies serve.