Paul Ford has a great post The Web Is A Customer Service Medium. His point is that the web can do fabulous customer service and that is what browsers want. It’s a more satisfying way of explaining what is often called information wants to be free. Customer service, or customer care as it was definedRead… Read more »
For the last two weeks – and for much of January – I’m in San Francisco helping out with Code for America. What’s Code for America? Think Teach for America, but rather than deploying people into classrooms to help provide positive experiences for students and teachers while attempting to shift the culture of school districts,Read… Read more »
Slides are now available for many papers given at JURIX 2010: The 23rd International Conference on Legal Knowledge and Information Systems, held 16-17 December 2010 at the University of Liverpool Computer Science Department, in Liverpool, England, UK. HT JURIX Blog.
The new law includes other new implementation actions, as well. For example, OPM must identify key skills and competencies for performance management; new definitions of terms; agency chief human capital officers have to prepare the section of their agency’s annual performance plan describing the skills and competencies needed to meet agencies’ goals described in theRead… Read more »
Listen to internet radio with Gov20Radio on Blog Talk Radio
A draft “Australian Government Cloud Computing Strategic Direction Paper” has been released for comment (deadline 31 January 2011). The document is 52 pages long.Australian Government Cloud Computing Strategic Direction Paper: Opportunities and applicability for use by the Australian GovernmentDraft for consultationTable of Contents CLOUD COMPUTING STRATEGIC DIRECTION PAPER 1 Executive Summary Original post
A call for papers — with submission deadline of 18 February 2011 — has been issued for IDP 2011: The 7th International Conference on Internet, Law, and Politics, to be held 11-12 July 2011, at Universitat Oberta de Catalunya Estudis de Dret i Ciència Política, in Barcelona, Catalunya, Spain. Papers are invited on the followingRead… Read more »
Before the holidays, three was a flurry of dozens of messages on the NCDD Discussion list (our main listserv, with 1150 subscribers) on issues of race and racism within a period of a couple of days. Though our listserv can be a great place to discuss practice-related questions and share announcements, it is not aRead… Read more »
The TV show, Cheers, ran for eleven seasons during the 80s and early 90s with a tagline that made everyone feel good…‘where everybody knows your name.’ A group of unlikely friends went through some good times and some bad times while making us laugh…and these characters became part of our lives, because we knew theirRead… Read more »
Andrea Di Maio reports on the US Defense department doing away with dedicated social media officers: No more specialized offices, no more social media silos, no more experts or consultants building new strategies. Social media is a tool, amongst many others, for public affairs professional to do their job more effectively and efficiently. The nextRead… Read more »