Mark Twain’s User Adoption Lessons – Part Five

This is the final in a five part series, originally published on Tri Tuns blog, Insights. Start at the beginning here. TIMELESS INSIGHT Mark Twain, a man who died decades before modern information systems were even conceived, may hold some of the greatest lessons for how to deliver successful technology adoption programs. So in thisRead… Read more »

What’sa Matter? You Too Big to Answer the Phone?

The ratio between government employees to the number of people the government serves is like a Bazillion to one. If every customer of government called just to say good morning, the entire telecommunications grid would crash – or at least that’s the way it feels sometimes. Governments are increasingly turning to write-once / answer-many technologiesRead… Read more »

Date() with destiny

Computers are dumb. Humans are smart. So it makes sense for computers to do as much of the smart part as possible and leave the humans to cope with what the computers can’t do. Sometimes that is most obvious in little things, such as entering information in ways which any human could make immediate senseRead… Read more »

The GovLoop Leadership Guide Companion (2 of 3): Transforming the Toughest Employees and Teams

The Series Welcome to the second of three posts intended to help you get the most out of GovLoop’s new leadership guide: 10 Traits of a Great Government Leader. Each of these posts covers a different theme and, taken together, cover all ten traits in the leadership guide. Our intent is to provide you withRead… Read more »

Forage City Workshop

Joel brings Monster downstairs so we have enough computers. Eddie installs a 30 day trial version of Adobe Illustrator on his machine so we have enough computers running Illustrator. Youth Radio arrives. Youth Radio has started a branch that is trying to teach young people how to design Apps. Their first App is called ForageRead… Read more »

GovBytes: Can a Font Bring a City Together? Introducing Chatype

A small group of designers and entrepreneurs in Chattanooga, TN have been engaged in a grass-roots effort to make their city first city in the US to have its own font. It started last year when collaboration began on a font to encapsulate the unique aspects of the city. In January, the group unveiled Chatype,Read… Read more »

An exciting era of supply and demand apps

I jotted these apps down (plus added a few others) from a recent article in Wired Magazine. The article discussed the rise of hyper-local intermediary apps that aim to capitalize on the surplus time of a service provider by matching them with someone looking for that service at that exact time. Keep in mind thatRead… Read more »

NextGen: Presentation design resources for the user experience

Thanks again to everyone who attended my session at NextGen, “Presentation design for the user experience”. As promised, I’ve to a list of resources for you to help sharpen your skills as a student of the discipline: The Presentation itself can be found here. Resources Visual and Narrative: “The Lost Art of the Great Speech“:Read… Read more »