…occurs when two or more competitors are frequently matched against one another. When one develops an advantage, the others develop counter moves. The overall result is that the whole group becomes continuously better. Continue this through several generations of improvement and the whole group has a marked advantage over others who started at the sameRead… Read more »
I got to thinking the other day..which is a scary concept at times..when I was informed that the E-Gov initiatives in government cost the great taxpayers of this nation millions of dollars a year. Wait, roll that one back: Yup, I said the words 1.) Millions and 2.) Years in that sentence. So, let meRead… Read more »
South West Trains (UK) plans to issue BlackBerry devices to more than 850 front-line customer service staff to improve real-time communication with passengers. Train guards, station managers, and platform staff will receive the smart phones. Staff will be able to access service information from the internal Live Departure Board, along with external travel websites. “ThisRead… Read more »
In its first 15 months, Clipper card usage has grown to 500,000 transactions per weekday, according to the Metropolitan Transportation Commission (CA), but problems with the Bay Area regional farecard persist. Passenger complaints include unyielding turnstiles, overcharging, and out-of-service scanners. Officials from MTC, Bay Area Rapid Transit, San Francisco Muni, and Caltrain downplay the glitches,Read… Read more »
Federal agencies, like private sector companies, must be responsive to customer needs by offering information via mobile applications to serve the needs of the public. Developing public facing mobile applications are important for the same reasons that it is important for agencies to improve communications and public outreach of all kinds. Most federal agencies areRead… Read more »
It was another wild ride for Wall Street during a holiday shortened week. On Tuesday stocks sold off sharply early, but a nice reversal helped turn a 300-point loss into a 100-point loss by the close. Wednesday saw a huge, nearly 300-point, follow-though rally, but things just went south again on Thursday and Friday. AfterRead… Read more »
While one boy is offered the benefits of a good education and a sheltered home life…he learns little of real life except through others, while his brother learns life the hard way–through experience. Life, choices, opportunity, and success. It all affects our work life to be. The choices we are able to make in termsRead… Read more »
The Neighborhood flea market, held yesterday at St. Paul’s United Methodist church, was a great success. Approximately 45 vendors participated. The community turned out strong to purchase items and socialize. This is what community is about. When people get out and meet each other, when they have reason to be supportive of each other, communityRead… Read more »
Last August, I wrote a post entitled “Innovation Lab | Who Should Be At The Table” where I laid out some thoughts about the types of people and positions needed to create an environment that fosters and encourages organizational innovation. Today, I am looking at how the evolving communications landscape requires a fresh look atRead… Read more »