View post on BeltWiki Blog President Obama will give a major speech on the Middle East at 11 a.m. WashingtonPost.com’s 44 Blog has five questions that could be answered in his remarks. The “Arab Spring” has led to shifts in power on Obama’s foreign policy team. The Wall Street Journal’s Jay Solomon and Adam EntousRead… Read more »
Research Social media and customer service (05/11/2011) –The American Express Global Customer Service Barometer found ninety percent of survey respondents want to speak with a representative on the phone rather than via social media, a chat program or another newer form of communication. People will use social media to spread the word and social toolsRead… Read more »
There’s certainly no shortage of stories regarding customer engagement and social media interactivity by many businesses on the Internet, especially when responding to negative feedback and proactively shaping the amplified, echo-chamber public dialogue that follows. PR and marketing staff may be tuned to trending commentary through “social listening” tools, search engine alerts and direct monitoringRead… Read more »
From BeltWiki Blog on WhoRunsGov.com Readers sometimes know exactly who they are looking for when they come to WhoRunsGov. Other times, they arrive on the site with questions about who holds a title, is on a Congressional committee, runs a certain office or has jurisdiction over and knowledge about a particular policy area. Our siteRead… Read more »
I’m not committing to a 5 minute post. It might be, it might not but the simple fact is I’ve been asked to write this, by someone I have the utmost respect for, and so a job done at all must be done properly. If you’re reading this blog, I am guessing you don’t needRead… Read more »
Crashing and fast tracking are techniques used in schedule compression. Schedule compression is used when the desired result is to create output faster than indicated in the original project, without having to change the project scope. This is particularly beneficial if a competitor is working on the same type of project and you need toRead… Read more »
Following a soft launch in March, Los Angeles County Metropolitan Transportation Authority’s (CA) Nextrip real-time bus arrival information is now live. To support the service, LA Metro is upgrading its bus stop signs to display stop ID numbers and QR Codes. Link to full story in The Source. Original post
While it is not unheard of for public agencies to ban use of social media at the workplace, officials in Kent County (DE) took their policy one step further. The county already prohibits employees from using social media at work. But a recent proposal tried to stop workers from using social media to criticize colleaguesRead… Read more »
Providing A Hand Up Eliminating Child Poverty through Open Government Cloud Computing – I have just finished the description of our ‘Open Government Cloud Computing‘ best practice program, and one of the key ways we’ll be taking this forward is through a non-profit campaign: Campaign2020.us As the headline suggests the objective is to apply modernRead… Read more »
In this edition of CivSource’s The Gallery, Christina Morrison, HP Public Sector Marketing Manager, discusses the benefits of teleworking in state and local government agencies, from cost savings to environmental benefits. The recent recession took a significant toll on the finances of state and local governments, and despite the recent economic uptick, many government agenciesRead… Read more »