Have I become a Web 2.0 Snob?

This week I have spoken to two different civilian companies. I may be looking for a new adventure, and working for a civilian contractor may be the change I need for a few years. But, I am so into high tech gadgets; I think I am becoming a Web 2.0 snob. I don’t know whenRead… Read more »

Ideas to Improve Federal Acquisition and the Better Buy Project

From The Acquisition Corner This week saw the launch of the Better Buy Project, a joint project of the National Academy of Public Administration and the American Council for Technology-Industry Advisory Council in conjunction with the General Services Administration. According to the website: …The acquisition process represents one of the most important areas of collaborationRead… Read more »

Empathy vs. Sympathy – Customer Service Week Diatribe

As part of the “celebrations” of this week, Customer Service Week, I am attending various Customer Service related webinars. Whenever I attend similar functions, I get extremely agitated by the constant pounding of the use of empathy; and the term is used incorrectly. I have been in Customer Service for the last 22 years. InRead… Read more »

Drug Cost Information Resources at the National Library of Medicine® (NLM®)

The National Library of Medicine (NLM) responds to more than 100,000 questions each year. Regularly asked questions become Frequently Asked Questions (FAQs). NLM Reference and Consumer Health FAQs are at http://www.nlm.nih.gov/services/faqref.html. We review and update our FAQs frequently. The FAQ resources include national and international government agencies and non-profit organizations. Three of our FAQs areRead… Read more »

E-Verify announces photo matching tool for Designated Agents

On October 2nd, E-Verify announced that the photo matching tool will be made available for Designated Agents in late 2009. The photo matching process, also known as the photo screening tool, is an automated step in the E-Verify system which prompts you to compare an employee’s DHS-issued photo document (presented during the I-9 process) withRead… Read more »

We Need Your Vote – New Conference City!

The Advanced Learning Institute Needs Your Vote! Help us choose the best city to host our next Social Media for Government – March 22-25, 2010. Please choose ONE city from these choices: Phoenix, Dallas or Atlanta. Which one is the most accessible and has a wider government draw? Please post your choice on the SocialRead… Read more »

Just Take the Phone of the Hook

I suspect that by now you might consider me a pestiferous force of persuasive ideas and all. But for sure, since you couldn’t even hook me up with a job anywhere on the Hill (which would be way cool and would give me no doubt a better image in the minds of my conservative friends-Read… Read more »

LEADERSHIP LESSON: What’s standing in the way?

There has been a continuous debate going on about the value of a leader’s ability to inspire others. There is a leadership skill that brings out the best out in people — guiding the individual to find within himself or herself the gifts to contribute in new ways — gifts that resided within them allRead… Read more »

Turning Point, or Buying Opp?

Good morning! It’s your govloop weekly dose of TSP Talk. This market commentary is updated daily on www.tsptalk.com. Stock opened sharply lower on Friday after a weaker than expected jobs report, but quickly found its footing and spent the rest of the day trying to recover. The TSP stock funds were down 0.45% to 0.75%Read… Read more »