Providing an exceptional customer service experience is a key element of running any organization, from large corporations to non-profits to government agencies. Government agencies have to deal with issues raised by the public every day and be able to respond to constituents in an efficient manner. While seemingly a straightforward task, customer relations is aRead… Read more »
The Denovati Group’s primary objective is to help individuals and organizations improve their efficiency and effectiveness at leveraging social and digital technologies. To continue to maximize the value we provide through our products and services (most of which are free), we have created a 10-question survey that asks folks to identify the biggest Digital EraRead… Read more »
I was invited to view a new software product, JAPMS, Just Another Project Management System. I was in a roomful of people who had letters after their names that meant they were experienced project managers. The builders showed us screens that represented projects in multiple views, and multiple projects that rolled up into programs, andRead… Read more »
General George Smith Patton, Jr., US Army, (1885 – 1945) best known for his leadership of the US Third Army as General during World War II, was also an Olympic Pentathlete, designed the US Army’s combat saber last used dubbed the “Patton Saber”, a veteran of the Mexican Border Campaign and World War I, andRead… Read more »
I find this stuff so you don’t have to: Social media record keeping for government – is it necessary? | Digital democracy, news, thinking, tips & tricks Google Reader Died Because No One Would Run It 10 Visual Steps To Self-Publishing Your Book On Amazon – ReadWrite How To Self-Publish A Bestseller: Publishing 3.0 TheRead… Read more »
Code for America opened applications for the 2013 Accelerator knowing that the competition would be fierce. This year we received over 190 applications from amazing candidates. Today, we’re pleased to announce the five teams chosen to participate in the 2013 Accelerator. The teams are articulate, knowledgeable, and passionate about their businesses. They come from allRead… Read more »
Welcome to the first in a continuing series of discussions with thought leaders who are bringing new and innovative solutions to the challenges government faces in delivering services to the citizen. I am your host Guy Clinch and my guest in this episode is Mr. Bernard O’Donnell, Director, Communications Services for the State of Connecticut.Read… Read more »
Non-profits, foundations, and universities are enthused by government’s growing interest in the use of evidence and evaluation. They are chiming in with either support for government initiatives or undertaking their own initiatives. Some non-profits and foundations are advocates for the use of evidence-based decision-making in different policy arenas, while others advocate use of different toolsRead… Read more »
The IJIS Institute to Upgrade Its Resource Library with Deltek GovWin IQ The IJIS Institute will use the Deltek GovWin IQ platform to provide its members with access to public safety IT procurements HERNDON, Va. – July 23, 2013 – Deltek, Inc., the leading global provider of enterprise software and information solutions for government contractorsRead… Read more »
Last week’s Esri International Users’ Conference was one of the happiest and most energetic software conferences ever. And why shouldn’t it be? The breadth of GIS usage, especially for government, has grown, and the variety of ways to use GIS and the opportunity provided by Esri’s ArcGIS Online will bring another wave of growth. FromRead… Read more »