When most of us choose one brand over another, we do so with an expectation. An expectation that the product or service will fulfill a promise made by the brand. What happens, though, when the promise isn’t kept? This is where the resolution portion of your brand’s customer experience can help. Brands that provide disappointedRead… Read more »
I continue to be amazed by how wrong government attorneys are in the legal advice they provide regarding Freedom of Information laws (FOIL). The latest example of this is the opinion rendered by a Buffalo School District attorney. School board member Jason McCarthy recently asked at a board meeting whether several upper level district employeesRead… Read more »
This post one in a short series in effort to recognize and celebrate the close of the 2013 Code for America Incubator. This was a new program was created to support Code for America Fellows as they work towards building startup companies to scale and sustain their Fellowship projects. The Code for America Accelerator isRead… Read more »
A well-designed leadership development program is essential to identifying, attracting, filling, and retaining employee leadership. By using a consistent talent management program at all levels across the organization, future leaders are developed fruitfully. Leadership programs truly shape the success of business processes like hiring strategies, employee development, and career succession planning. Did you know thatRead… Read more »
Have you ever witnessed a colleague falling asleep at their computer? I have and that person had keyboard imprints on his face because he was disinterested and bored while trying to complete a mandatory online training for his job. While I certainly poked fun at him, I also sympathized with him. Dry, boring and monotonousRead… Read more »
I’m going to a Salesforce partner event this morning called the “Salesforce Partner Exchange for DISA” which I’m sure will be a fabulous event. They do a great job putting these things together. A lot of great information comes out of them and you get a better understanding of not just the organization in focus,Read… Read more »
We’re hosting a free webinar this Thursday, Aug 8, 2013 at 2:00 PM EDT. Register now. In the hour-long webinar, we’ll explain why images and infographics are so important on social media, show examples of great communication via imagery, and – most importantly – explain why some images perform better than others. We’ll also leaveRead… Read more »
What employee retention strategies do you use to engage and retain employees? Statistics from research done by the labor bureau show that the average American will hold around 11.3 jobs during their working years. The average number of jobs held is actually going up- especially with Millennials. Eleven may seem like a really high numberRead… Read more »
Scott Rosenberg’s Say Everything How Blogging Began, What It’s Becoming, And Why It Matters is a homecoming book for me. In a history of blogging, he explains why blog time is faster than print time, has great quotes from my forty favorite bloggers, friends, and heroes, and provides a context for some of the knottyRead… Read more »
Gee the public center has value …who’d a thunk! Review of Debunking Public vs Private Sector Myths By Mariana Mazzucato Book review in the Financial Times (free registration required…worth a look see) http://www.ft.com/intl/cms/s/0/32ba9b92-efd4-11e2-a237-00144feabdc0.html#axzz2b2Q4KzJN Sandy