Live Blogging the 2011 Next Generation of Government Summit: Luncheon Keynote (Day 2)
1:20 p.m. We’re hearing abut EPA’s Emerging Leaders Network, and then we’ll be off for afternoon breakout sessions. Thank you to Jamie for a truly awesome presentation. 12:50 p.m. Our customer experience is characterized by: 1. Our 800-number on every page and staffing out call center 24 hours a day. We want to talk toRead… Read more »