Search Results for: customer service

Tip 1 for Winning Government Contracts: Understand the full gamut of federal market opportunities and where your business could benefit from these. PART 1.

This is the second blog in the series of 10 tips for winning government contracts and growing in the federal market. You can see the first blog post here. Today I am going to cover the first part of Tip 1: Understand the full gamut of federal market opportunities and where your business could benefit… Read more »

How Public Safety Agencies Can Use Social Media to Engage Their Employees

The Los Angeles Fire Department is a pioneer among public safety agencies and emergency responders in the usage of social media. The Department’s initial social media efforts began in 2005 and have since garnered recognition nationwide. LAFD’s presence is spread across multiple social media channels including Twitter, Facebook (look up the group “Los Angeles FD),… Read more »

Demystifying Virtualization: Dramatically Reduce IT Energy Consumption, and Improve the Business of Government

Did you know that the average desktop computer uses almost as much power when idle as when it’s active? And the problem isn’t just restricted to the desktop. There are literally thousands of data centers across the globe stacked to capacity with inefficient, underutilized computer servers. In 2006, in the United States alone, datacenters consumed… Read more »

Privacy News Highlights – March 8th Week

Biometrics CA – Public to be Consulted Before Biometrics Added to Passports Passport Canada has confirmed it will schedule consultations to gather public input before a plan to incorporate biometric technology into passports moves forward. The consultations are expected to begin in early April. Proponents of the plan say biometric passports, which include such data… Read more »

GBE101: economic woes and the consignment promises of tomorrow

Work for fee – not free. by Donna L. Quesinberry Government Business Examiners 2009 had to be the worst year ever for economic woes in federal contracts. The Government Business Examiner in talking with numerous industry experts has learned that many consultants and businesses experienced a tough market climate during the past year, but everyone… Read more »

Gov 2.0 Roundup (March 19 Edition)

GSA approves Google Analytics, the FCC wants you to test your broadband speed, SXSW takes social media to the moon, and Virginia’s Department of Taxation gets a win with online chat, all in this week’s edition of the Rock Creek Roundup. –Looking for a cost-effective yet robust solution to track your agency’s website statistics, giving… Read more »

Network Society:The TEIA PROJECT – A New Opportunity

There is a considerable body of descriptions and analysis of social structures emerging at the turn of the twentieth century to the twenty-one that highlights the fact that contemporary societies are being the scene of extraordinary economic, political, cultural, social and technological change. In the last decades of the twentieth century were a number of… Read more »

Measuring Success by Your Reflection

Most discussions I’ve been part of about measurements usually involve identifying a desired outcome and looking for a numeric representation of that outcome. This makes perfect sense and there’s loads of research and supporting evidence that having metrics and measurements are an important part of most outcome-based projects. Over the years, however, I’ve come to… Read more »

Netflix Movie Recommendations: Secret to the Value of Social Networking?

Netflix is a subscription based DVD rental service that lets its customers browse thousands of movies online and then delivers them though the mail system. With so many movie choices available and to be competitive with brick and mortar rental establishments, Netflix has improved its customer satisfaction though numerous user interface improvements, movie distribution centers,… Read more »

This article is for information purposes only

I read this interesting article this morning by Gerry McGovern about some ‘protective’ (my description) thinking behind most web pages. I was wondering if you see this as true for web pages published by your government agency. One would hope that government agencies publish actionable information. Do you think this is more of a concern… Read more »