Search Results for: customer service

Getting Social with Loudoun.gov

Yesterday’s Loudoun Economic Development Commission, Membership and Business Retention Committee (MBRC) meeting officially earned Loudoun, its residents and businesses their “Gov 2.0 street cred” on the Internet. An official Department of Economic Development (DED) strategy, roles and supporting cast are in place, the SEO and website analytics are turned on, the chicklets are published, a... Read more »

Web 2.0: Is the public sector really behind the private sector?

In the first of what could become and ongoing discussion series I join Leila Sadeghi, Ph.D., to discuss a recent Harris Interactive poll. Leila Sadeghi, Ph.D., is an Assistant Professor with the Center for Executive Leadership in Government at Rutgers, The State University of New Jersey. This first post has been interesting, a joint writing... Read more »

Federal Eye: Federal agencies plan to start buying in bulk

It seems the federal government didn't realize until recently that you can save more money by buying in bulk. Federal agencies will band together as one big customer for future purchases of goods and services, including office supplies and furniture, administration officials announced Wednesday. "The United States federal government is the world’s largest purchaser, but... Read more »

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The cloud in government?

Recent discussion about the cloud and Software as a Service (SaaS) brought me back nearly a decade to a time when, as an IT director, I stood in the way of just such a proposal for government software…as a service. My state had selected a vendor. Their task: produce a portal website and provide far... Read more »

Deep Thoughts About Social Media

I was a bit sleepless last night and began thinking about some of the deep thoughts of social media that continue to resonate with me long after I've heard them. The first was a statement made at Gov2.0 camp I believe (heard vicariously through two co-workers that attended): "Social media is free, like a puppy... Read more »

Jennovation 1.1: Don’t Go it Alone: Why Public-Private Partnerships Make Sense

Welcome to the second posting of my featured Govloop blog series—Jennovation—coming to you every other Monday. This series contains my musings on innovation, Open Government (Open Gov) and Public-Private Partnerships (PPPs). Let me start by saying, I was rather surprised by the comments on my first posting. While Gov 2.0, Open Gov and innovation have... Read more »

Attributes of the Social Organization (Part 1)

Before we explore the attributes of the Social Organization it is important to first answer why we need a new model… Why don’t solutions like Social CRM, Government 2.0, Social Relationship Management, Enterprise 2.0, Healthcare 2.0, Education 2.0, and others suffice? While all of these strategic systems have much to offer they all fall short.... Read more »

Government 2.0 is the Axis of Semantic Web [Web 3.0]

Recap the last decade. What were the entrepreneurs thinking then? “What next man? What do we do now? Hotmail is done. Gmail I cannot replace, Yahoo is done, Social Networks are way too many, Search is a big boy’s game. What do I build next? Hey let’s look at the demand. What do people want?... Read more »

Attributes of the Social Ecosystem

The Social Ecosystem*. The Social Ecosystem provides a structure within which all types of organizations live and interact. This ecosystem is open and inclusive of both public and private organizations and remains independent of geography and language. You and I are in a great place. We are in a virtual room, looking at an empty... Read more »