Search Results for: customer service

Book Review – We Don’t Make Widgets

Part 3 of my series review books that relate to government and should interest the awesome GovLoopers. (Check out Part 1 and Part 2). This week’s edition – We Don’t Make Widgets – Overcoming the Myths That Keep Government from Radically Improving. I received the book from Jeff Press, who is the founder and president… Read more »

Five Challenges Government Faces When Adopting Web 2.0

By Dennis D. McDonald In these heady days of transition, as we think about ways to improve government, it’s temping to over-sell the benefits of “Web 2.0.” I personally believe in Web 2.0 tools and techniques and how they can support what I call the Three C’s of Web 2.0: Collaboration, Content, and Communication. Just… Read more »

Organising by Value or for Events but not around Resources or Functions

As we move steadily into understanding that Technologies of Web 2.0, and some others are going to have a profound impact on ‘how’ we are all working and managing there is beginning to be more and more material around on business architecture http://en.wikipedia.org/wiki/Business_architecture the noble art of understanding how a business is organised in terms… Read more »

Bureaucrat = Epithet

Is bureaucrat a bad word? At the risk of being labelled a heretic, my answer is an unequivocal “Yes!” Now before you lob your government issued ID badge at me, let me clarify. I’m not saying bureacrats are bad. I’m not even saying bureaucracy is bad, despite my allergy to it. What we are talking… Read more »

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Surviving the Politics of the Status Quo

How does a young fed learn to be politically astute, yet inspire change in the Politics of the Status Quo? I’ve spent the past few years remaining faithful to Navy as a Civil Servant, but trying to understand how vastly different Civil Service is from the Fleet or being a Sea Cadet etc. It’s hard… Read more »