Search Results for: customer service

CRM Appstore for Government

Introduced at the Conference of Mayors this past weekend, there is a new resource for US Public Sector organizations looking for applications and add-ons based on the Microsoft Dynamics CRM platform. Now, public sector organizations of all sizes can use technology to better manage everything from citizen services, FOIA requests, economic development, mapping, fleet managementRead… Read more »

Federal Procurement System Word Association

As we approach the end of July here is a word association blog post regarding the federal procurement system. The word associations below are based on observations, comments and feedback we have received from throughout the procurement community. The word associations are intended to spark a Myth-Busters discussion regarding the strategic direction of the federalRead… Read more »

Community Blog

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7 Ways to Get Innovation Right

It seems everywhere you look these days agencies are talking about the value of innovation. The need for innovation. The power of innovation. But taking the concept of innovation and making it a reality can be a big challenge, especially during the sequester. But actually fostering innovation can be a huge challenge. Seth Kahan. KahanRead… Read more »

Enhancing Your Agency’s Digital Strategy

Enhancing your agency’s digital communications strategy can be difficult, but don’t lose hope! You can do it! That was the sentiment expressed by a panel this afternoon at the NextGen conference. Amanda Eamich of USDA, Tim Fullerton of the Department of Interior, and Elizabeth Hochberg, a lawyer with GSA gave advice and insight about updatingRead… Read more »

GSA Marketing Outreach Forum-July 31, 2013

Interested in actionable information about the GSA market and customer base? On July 31, 2013, key officials from GSA’s Federal Acquisition Service (FAS) will join the Coalition to discuss GSA’s marketing message and initiatives designed to increase market share. GSA Administrator, Dan Tangherlini, has set an agency goal of having a 17% share of theRead… Read more »

How Can Leaders Empower Employees to Develop Compelling Ideas? NextGen Recap from Brian Gryth

Still going strong on day two of the Next Generation of Government Training Summit. Here’s a quick recap of the session, Stronger than All the Armies in the World, presented by Brian Gryth, Program Manager of Business Intelligence at the Colorado Department of State. The abstract reads: Victor Hugo said, “there is one thing strongerRead… Read more »

Weekly Round-up: July 26, 2013

Gadi Ben-Yehuda Alex Howard has a brief summation and then encyclopedic details of the “Champions of Change” awards and winners. The topic is interesting, and, as ever, the multiplatform storytelling–blending original copy, tweets, Vines, and video–is instructive. The State Department announced a new $10,000 innovation challenge: What Information Technology Tools and Concepts Can Support FutureRead… Read more »

GSA acquisition chief lays out his agenda

“By using the Federal Acquisition Service, the government could procure contracts up to 50% faster,” said Tom Sharpe. Sharpe was appointed Commissioner for the General Services Administration’s Federal Acquisition Service five months ago. He was a panelist at an AFFIRM luncheon moderated by GovLoop’s Chris Dorobek. Sharpe told Chris that last year the government obligatedRead… Read more »

The IJIS Institute to Upgrade Its Resource Library with Deltek GovWin IQ

The IJIS Institute to Upgrade Its Resource Library with Deltek GovWin IQ The IJIS Institute will use the Deltek GovWin IQ platform to provide its members with access to public safety IT procurements HERNDON, Va. – July 23, 2013 – Deltek, Inc., the leading global provider of enterprise software and information solutions for government contractorsRead… Read more »

New Report: How Does the Government Manage Diversity And Inclusion?

In the fifth installment of their Best Places to Work in the Federal Government analysis of 2012 federal employee survey data, Deloitte and the Partnership for Public Service explored how men and women, different racial and ethnic groups, and veterans and employees with disabilities observed the workplace. This report, entitled Diversity and Inclusion, provides extremelyRead… Read more »