Posts Tagged: agile

Illinois Makes the Business Case for Customer Service

Oftentimes customer service is an afterthought for overworked, under-budgeted and underappreciated states. And citizens are obligated to use government services, so why does the experience matter? Why waste the money? It matters, says Illinois Chief Information Officer Hardik Bhatt because, “governments don’t go out of business, but businesses go out of government.” In 2013, IllinoisRead… Read more »

Track Your Performance to Understand What Your Consumers Need – Part 1

Back in July, my first post as a Featured Blogger talked to how you can get more money for your program and have more early success just by releasing sooner. And while that is certainly half of the equation, the reality is you need to be releasing content that folks care about. I think thisRead… Read more »

How to Know If You’re Really Lean and Agile

There’s plenty of buzz about government and its contractors being lean and agile. But how should agencies be thinking about these approaches, and how can they practically apply them to government? Greg Godbout, Chief Technology Officer at the Environmental Protection Agency offered this advice to agencies: “Agile is not what a software development team does.Read… Read more »

Zero to ‘Secure’ in 60 Seconds: 3 Tips for Using Agile Security to Create a Security Posture

You’re hired…. Now ‘do’ security! That’s a common challenge to information security professionals hired into an organization that previously had not staffed security positions.  Daily breach headlines, and evolving threats, can make the pursuit of a security program the equivalent of a game of ‘Whack-a-Mole’.  After spending a few years in the security consulting arenaRead… Read more »

Agile: The Best Thing Since Sliced Bread?

According to Project Managers and Agile experts from the U. S. Census Bureau, “Agile is the best thing since sliced”… literally. The “Deeper Dive: Project Management Tips and Concepts” session at this year’s NextGenGov Summit kicked off by asking attendees what they would prefer to buy: a loaf of bread where they had to buyRead… Read more »