Where interactions suffer is when the quality of data doesn’t match documentation requirements. Improving the citizen experience can resolve these issues.
Posts Tagged: automation
No matter how much turbulence surprises the public sector, they can weather it through flexibility, innovation and resilience.
Taking notice of increasing consumer expectations, government agencies are following suit, resolving to focus on citizen experiences to build transparency, accountability and trust.
Learn how acquisition automation technology allows agencies to connect disparate tools and data and streamline complex, tedious contracting processes.
Although most agree that improving CX is needed, we wanted to understand whether they see a role for automation technology in that endeavor.
Here are four ways automation can simplify and even transform grants management for state, local, and tribal governments.
Using digital tools, agencies can emphasize the “human” in “human capital” no matter where their employees are working to create engaging content.
Often, trusted best practices like “start small” are repeated at government conferences like they’re the IT national anthem.
Here are three things that federal IT pros can do to update their agency’s cybersecurity plan.
To meet application expectations, organizations have to fix issues right away. And when you don’t have automation capabilities, it becomes difficult to pinpoint and fix snags in real time.