There is a reason why my grandparents’ generation has been called “The Greatest Generation”. My grandparents and their siblings were children during the Depression and young adults during World War II, with many being sent overseas to fight the most epic war in American history (in my opinion). The hardships they endured left them withRead… Read more »
Building an ITIL implementation in SharePoint SharePoint with its flexibility as a collaboration and workflow platform can assist in creating the enabling infrastructure for ITIL. Many of the point solutions that have been developed can be integrated (loosely coupled) through SharePoint features such as Business Connectivity Services (BCS). An “Active” Service Catalog, one that end-usersRead… Read more »
Who not to follow on Twitter For public sector employees venturing out onto Twitter, finding out who’s who can be confusing and frustrating. While there are untold numbers of individuals and organizations sharing valuable information and contributing to a healthy flow of information, there are also oodles of people just trying to make a buckRead… Read more »
AABPA has compiled helpful resources for information on the Federal Debt on our website. Some of those resources include: The US Treasury Department graphics that show Debt to the Penny, charts that show Public Debt Outstanding and Debt Subject to Limit of $14.294 billion, and an FAQ page that explains the difference between those twoRead… Read more »
What are the issues adopting ITIL Social/Political Changing a business model is difficult, even a new model such as I.T. A culture of how I.T. organizations and staff behave has been well established in most companies so effecting a change can be difficult. Most I.T. departments are established as small development shops with the serviceRead… Read more »
OMB released customer service guidance to agencies earlier this week but it was lost in the hoopla over the announcement of Obama’s new Campaign to Cut Waste, starting with cuts in the number of federal websites. Six weeks ago, President Obama signed an executive order, “Streamlining Service Delivery and Improving Customer Service,” directing agencies toRead… Read more »
(From this week in FED Manager) Last Friday, Office of Personnel Management (OPM) Director John Berry and Jeffrey Zients, deputy director for management and chief performance officer of the Office of Management and Budget (OMB), sent a memorandum to agency heads stating that performance awards for Senior Executives should not exceed 5 percent of anRead… Read more »
What is ITIL? ITIL stands for the Information Technology Infrastructure Library [ITIL stands for the Information Technology Infrastructure Library] The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for Information Technology Services Management (ITSM), Information Technology (IT) development and IT operations. ITIL gives detailed descriptions of a number of important ITRead… Read more »
RECORD FOR FOREIGN TRIPS. Roll Call. “The costs of overseas trips taken by Senators and their staffers jumped by about 20 percent last year, reaching an all-time high of more than $5 million in publicly reported costs, which is still likely less than half the actual total.” “CASTLES AT THE CAPITOL.” Press release here. “CastlesRead… Read more »
In Australia management in the public sector has an unhealthy managerialist bent. In a nutshell, a one size fits all approach coupled with the inherently arrogant notion that ‘more management’ is the solution to everything. In the main, this sad state of affairs has been peddled in the public sector by strategic human resources orRead… Read more »