In today’s digital age, people are not only comfortable with online self-service options such as chatbots, they expect them.
Posts Tagged: call center
Customers have shifting expectations for the government and it’s necessary for government to engage people where they are.
“Citizen engagement and participation are crucial to community buy-in and incorporating citizen voices into decision-making.”
Agencies can address productivity needs by migrating their existing applications and IT assets to the Amazon Web Services (AWS) Cloud.
Highlighting a government pioneer who co-founded an association to support government customer service professionals.