West Virginia Cuts DMV Wait Times, Costs with Digital Services
West Virginia partnered with an e-government solutions provider to roll out digital services for their DMV, resulting in faster services for citizens.
Posts Tagged: digital services
Transforming Customer Experience at U.S. Census Bureau
Customer experience should be at the heart of digital service design. This requires knowing your customers — determining what their needs are and understanding how they encounter and experience federal digital services.
How Digital Services Can Optimize the Constituent Experience
Learn how state and local agencies can harness digital services to deliver better constituent services.
5 Ways to Harness the Power of Digital Services
Learn how experts are successfully using digital services to improve constituent experiences.
What Your State Can Learn from GeorgiaGov Interactive
With digital innovation on the rise across the country, every state has a best practice or two to offer. Learn what Georgia is doing to better engage their citizens.
Why Government Should Reimagine Its Digital Services
Citizens expect that digital government will function with greater ease than in the past. To satisfy this desire, agencies must focus on the user experience as they develop and improve their digital services.
Is Your Agency Doing Digital Services Right?
Citizens have come to expect the government’s digital engagement to be on par with the private sector’s. However, a lot of agencies are struggling to effectively implement digital service strategies. Fortunately, new partnerships are forming to make this process much easier and more efficient.
Pokémon Go: 3 Things for Government Nerds To Consider
Let’s take a look at just a few ways Pokémon Go could have an impact on our work in the government arena.
How Digital Services Transform Government
To understand the role of digital services, we first must understand what the term means. From there, we can understand how it transforms government.
Why Digital Services Needs a Growth Team
I applaud the growth of digital services teams to help build modern digital solutions to core government problems. However, let’s not forget about getting distribution in the mix.