As government agencies move increasingly into providing services digitally, the importance of customer satisfaction with online transactions is critical.
Posts Tagged: Verint
“What we’re talking about here is expanding the reach of government services to more people.”
Here is how one city handled the increasing demand and elevated expectations for digital services while accommodating the needs of a hybrid workforce.
Agencies need to figure out ways to not just close budget gaps but also raise new revenue streams. To do so, they must prioritize services based on need, not want.