Customers: Where Usability and Plain Language Intersect
The only way to test if content is usable or plain is to test it. It’s not the writer or editor–or the program manager–who determines whether content is plain or usable; it’s the user.
Posts Tagged: Human-Centered Design
Human-Centered Design in New York City
In New York City, unlike in many other localities, students get to pick where they go to high school. That selection process usually takes place in the sixth or seventh grade, so that students have ample time to meet qualifications and complete a lengthy application process. Formerly, that process was based on one compendium ofRead… Read more »
An Introduction to Design Thinking
As part of our learning series leading up to the Next Generation of Government Summit, we spent an evening with Joshua Marcuse, Senior Advisor for Policy Innovation at the Department of Defense, and Beth Flores, a former DoD employee who now runs Impact Hub D.C. We only had an hour but it was enough time for themRead… Read more »
Applying Human-Centered Design for Customer Service
Learn the three steps to any human-centered design process in order to create better customer services in government.
Exploring the Role of the Big “D” Designer in Government
A few weeks ago, I wrote a blog arguing that everyone designs. In that post, I talked about how those of us with little to no design experience are still designers (just little “d” designers), as we work to improve situations and experiences around us. Big “D” Designers, on the other hand, are those individualsRead… Read more »
5 Ways Human-Centered Design Can Improve Your Work
You have probably heard the concept of human-centered design (HCD) thrown around, but you may be wondering what it’s all about. If you’re like me, you’ve probably searched for ‘human-centered design’ on the internet to learn more. In doing so, you were most likely confronted with a number of results that link to different HCDRead… Read more »
The Lab at OPM: Reflections on my Detail so Far
Before beginning my detail here at the beginning of July, I had visions of what it would be like working at the Innovation Lab at the Office of Personnel Management (also known as the Lab at OPM). I had been to its ‘Introduction to Human-Centered Design’ training, and I had reveled in the couches, whiteRead… Read more »
5 Reasons Why a Detail Should be Your Next Professional Development Activity
This week marks my fourth week on detail to the Office of Personnel Management’s Innovation Lab, commonly known as The Lab at OPM. If you’re not familiar with the Lab, it was created as a space to encourage creative problem solving within the government. Modeled after visits to companies known for creativity and innovation inRead… Read more »
Lean Scope Project Management: The Video Briefing
Over 700 project managers from around the world were briefed on Lean Scope Project Management. You can view a version of that briefing at http://billtestbed.me/LSPM/ Lean Scope Project Management combines human-centered design, the lean startup method, and agile project management to help you design and deliver highly-innovative projects with greater stakeholder buy-in and collaboration. TheRead… Read more »
Lean Scope Project Management: Project Management for Highly-Innovative Projects
I will present my Lean Scope Project Management methodology on Wednesday to the Project Management Institute’s Government Community of Practice. On Thursday, I will release a YouTube video explaining Lean Scope Project Management. I look forward to the comments of project management practitioners and human-centered design practitioners. The origin story of Lean Scope Project ManagementRead… Read more »