When the “Wrong” Words Can Help People Find the Right Services
It’s usually good to use plain language and avoid jargon. But sometimes, incorrect, outdated, or obscure terms can help you “meet people where they’re at”!
It’s usually good to use plain language and avoid jargon. But sometimes, incorrect, outdated, or obscure terms can help you “meet people where they’re at”!
Randomized experiments with multiple wording or design options (A/B testing) can assist in decision-making to help people better understand what you’re trying to communicate.
An interview with Tara McGuinness, on how networks, technology, management and data practices can be used to tackle inequity and other challenges.
Government agencies need to uncover their constituents’ real needs in order to establish customer-centered services and comply with mandates. User research programs help agencies do that, but they can be complicated. We identified key issues and steps to consider.
“Imagine the raw power of 225,000 uniquely qualified individuals who are given the tools and permission to make a health care system better.”
With government’s increased prioritization of inclusivity and accessibility, compensating research participants is more important than ever.
Here’s how government leaders are infusing human-centered design into their everyday work and across their teams.
Here’s what the Colorado Digital Service learned from using human-centered design to guide COVID-19 response efforts.
In the race to find a solution to pressing issues, it can be easy to overlook one of the most important steps – which is actually defining the problem.
Often called apps, applications are computer programs that are designed to carry out specific tasks like playing media for end users.