Posts Tagged: IBM

How to Enable Holistic Care for Individuals – The Smarter Care Approach

How can agencies enable holistic and individualized care to citizens? This is the crux of the issue for improving social programs in the public sector. In today’s world, there are a variety of issues that come into play when providing social programs to those in need. It’s beyond just looking at lifestyle choices, social determinantsRead… Read more »

Smarter Cities: How to Transform Social Programs Through Data and Analytics (Recap)

“Analytics allows us to find and pinpoint the proverbial needle in the haystack,” Shelley Mills-Brinkley, Global Business Services Partner and Worldwide Integration Executive for Cúram Software. Through leveraging data and analytics, IBM has created Smarter Care, which connects government, social programs, life sciences, health plans and providers to provide the best care to each citizen.Read… Read more »

The Role of Technology in Delivering Modern Services

The way that government delivers services to citizens is rapidly changing. Services are now being delivered across sectors and changing the role of government. Today, technology is an essential component to delivering services to citizens. Information technology tools are used throughout the entire lifecycle of delivering services. From the onset, IT is used to trackRead… Read more »

6 Ways to Create a Citizen-Centered Business Model

Private sector customers have become accustomed to responsive, reactive and responsible customer service interactions. Companies who have embraced a customer-centered business model have witnessed benefits to their bottom line, building a loyal fan base and attaining a corner of their respective markets. For example, Zappos customer service is legendary and continues to propel the company’sRead… Read more »

The Public Safety Journey into Analytics: NYPD Case Study

This is part 2 of 3 of a blog series on Smarter Cities: Building Safer Communities in the Digital Age. This series explores how analytics has empowered the street level bureaucrat, redefining the way public safety officials keep communities safe. Across the country, public safety organizations have leveraged crime analytics to improve efficiencies, connect workersRead… Read more »

Leveraging Crime Analytics: Miami-Dade County Blue PALMS Program

This is part 1 of 3 of a blog series, Smarter Cities: Building Safer Communities in the Digital Age. This series explores how analytics has empowered the street level bureaucrat, redefining the way public safety officials keep communities safe. Across the country, public safety organizations have leveraged crime analytics to improve efficiencies, connect workers andRead… Read more »

Improving Accountability & Making Data Driven Decisions – Analytics in 2012

Throughout the month of December, GovLoop has been reviewing the year in government technology – everything from BYOD to social media, I’ve been working to highlight some case studies, best practices and try and condense the year down into one post, while looking forward to the year 2013. Follow along here by viewing GovLoop’s YearRead… Read more »

Federal Performance Framework: Look Back to Look Forward

Earlier this month, a forum co-hosted by the National Academy of Public Administration and the IBM Center for The Business of Government reflected on the evolution of a results-oriented federal performance management system over the past two decades and how it will evolve over the next few years. The forum participants comprised a range ofRead… Read more »

10 Benefits of Predictive Analytics: A Path to Improved Decisions

Recently I had the chance to speak with Nathan Greenhut of IBM about how predictive analytics has the potential to transform government operations. You can view the full interview by downloading the PDF here, or visit online. Story Highlights GovLoop releases report, A Path to Insights and Improved Decision Making: Predictive Analytics Post highlights 10Read… Read more »

A Path to Insights and Improved Decision Making: Predictive Analytics

Post Highlights GovLoop releases report, A Path to Insights and Improved Decision Making: Predictive Analytics Report highlights some of the potential for predictive analytics for the public sector Nathan Greenhut of IBM shares his insights and expertise in the report Today, government is challenged like never before. In an era of budget cuts, increasing demandsRead… Read more »