Over the past few months, many participants in #localgovchat have suggested government agencies are ready or should at least strongly consider having their frontline staff – the ones who answer questions on the phone, at the counters and via email everyday – start tweeting to citizens as a customer service option. Why not? They apparentlyRead… Read more »
Since starting #localgovchat last month, the biggest surprise to me has been the fear of social media – but not the type of fear I initially suspected. Sure, putting your agency out there publicly and openly can be a bit intimidating. I get that. We didn’t have that problem, but I get it. But IRead… Read more »
Approximately one month has gone by since I became “participative” on GovLoop. I became a member almost a year ago, but it took me awhile start utilizing the great opportunities available here. My background includes county, city, airport and hospital based procurement and e-procurement blended with bidding some federally funded capital projects under federal rules.Read… Read more »
I was delighted to have the opportunity to interview Mark Lloyd, Chief Executive ofCambridgeshire County Council (in the UK), recently. Since taking up his post, Mark has written a prolific internal blog about his work at the Council to inform and engage with his colleagues at all levels of the organisation.
There is a lot of discussion about the need for governments to become more open, more transparent, sharing data with citizens. 311 services, anything considered non-critical services, are getting a lot of publicity now with Washington DC and San Francisco making big public splashes around their open 311 efforts. Vivek Kundra, Federal CIO, said thisRead… Read more »
Great day at CityCamp…over 100 campers of all types talking interesting topics from data to journalism to visualization to cultural changes in government. After a thrilling day, a great dinner was held…personally I met fascinating people from Seattle to DC…from non-profits, for-profits, gov’t agencies…large and small…. See this great video… I’m excited for day 2Read… Read more »
So today is the start of CityCamp…. There has been a really cool introductions going on via the citycamp listserv and it looks like a fascinating bunch of people. A couple quick thoughts: CityCamp seems to bring slightly different people than the Gov 2.0 Camps and conferences I’ve been to. For example: -More journalist-related, hyperlocalRead… Read more »
GovLoop and Code for America are pleased to announce the winner of the CityCamp Challenge! And the Top 4 vote-getters are: * City Sourced (1,146 votes) – Muni Rep – Being finalized * SeeClickFix (1,061 votes) – Muni Rep – Rob Smuts, New Haven, Connecticut * GraffitiTracker (359 votes) – Muni Rep – John Ewing,Read… Read more »