The interaction your customers have with your company directly impacts your bottom line. Think about it. Have you ever had a bad experience with a company, whether on the phone or in person? What did that do for your feelings towards that company? Did you stop being loyal to them? Most people do, which isRead… Read more »
When I took the SAT in high school, we were asked what career we planned to pursue. I said I wanted to be a doctor. Now, after over thirty years in international affairs and information technology, I am becoming more like a doctor after all. No, I’m not healing anyone and my medical knowledge isRead… Read more »
The second session I attended at FOSE 2012, Anytime, Anywhere: Expanded Opportunities for the Workforce, featured panelists Darren Ash from the Nuclear Regulatory Commission, Rob Burton from Venable LLP, Woody Hall from General Dynamics Information Technology, and Bill Kilgore from Savanah River Nuclear Solutions. This panel focused on the bring your own device (BYOD) phenomenonRead… Read more »
Today I attended FOSE 2012. The first session I attended, What the Research Shows: The Future of Mobile, featured panelists David Metcalf from the University of Central Florida and Aaron Smith from the Pew Internet and American Life Project. Both had interesting ideas on where mobile is – and where it’s headed. According to theRead… Read more »
Once upon a time our phones were becoming more computer like. We deemed them “smart phones”, complete with drop down menus and pocket versions of your Office Apps. Blackberries and Windows mobile took off and then came the iPhone. Today it seems that our computers are becoming more like our smart phones. Windows 8 willRead… Read more »
Last Friday, California passed SB 26, a law that would block cell phone transmissions in the state’s prisons. The law also imposes strict penalties on the possession and smuggling of cell phones in prisons. California’s Department of Corrections and Rehabilitation is allowed to monitor any attempted cell phone activity on premise. “We know that inmatesRead… Read more »
Three things scare me: Snakes Clowns Videoless conference calls While snakes and clowns aren’t going away, I think video conference calls will largely replace regular, videoless conference calls within 5 years. In fact, I see the trend already taking place in the federal government with secure video conferencing. There are a four reasons I thinkRead… Read more »
Sterling Whitehead is a Contract Specialist, Acquisition Freak and loves Star Wars way too much. He also publishes a blog called All Things Sterling. Want to give our boys on the ground the best weapons, but want them to be affordable? Well, here are a few things that will peak your interest. Battle RATS ThisRead… Read more »
I work in an environment where the expectation of the speed of answers and responses doesn’t make any allowance for my not being at my (or even a) desk. It simply would not be expected that I put up a ‘travelling and not available on email’ notice on Exchange’. Therefore I have to have, andRead… Read more »
An amazingly cool example of leveraging cell phones and paying the rural poor for work. Check out: http://www.technologyreview.com/business/21983/?a=f and http://txteagle.com/ So who’s got a bright idea on how to do something like this of use for the feds!