Recent fraud regulations are creating a powerful catalyst for transformation. Agencies can leverage these changes to modernize policy and processes.
AI is transforming how local governments serve residents. By 2026, accessible, AI-powered tools will define responsive government.
The 2026 playbook calls on public sector leaders to shift from resilience to renaissance, from reacting to redesigning government systems.
Governments are racing to embed AI into public service. But while algorithms accelerate decisions, they also erode something far more valuable: trust.
Resilience has been the government standard for decades, but bouncing back is no longer enough. Regeneration offers a new path forward.
The city of Los Angeles needed more than partnerships with institutions to roll out its $1.3 million-dollar artificial intelligence initiative. It needed community buy-in.
When the VEO was established in 2015, the ultimate goal was to listen to veterans’ voices. The office strategically deployed core CX capabilities.
A challenge for agencies in this increasingly digital world is the ability to understand the human experience of accessing services and benefits. “Government cannot treat us like humans if they don’t understand our experiences.”
Now that a semblance of normality has returned to Washington it’s time to ask an important question: What are the shutdown’s costs to the federal workforce? We know the tangible costs in terms of dollars. But what about the hidden costs which are more difficult to measure? In addition to lost economic productivity and America’sRead… Read more »
As a federal communicator, are you able to share as much information and data with the public as needed, or is real transparency just the latest buzzword? Do you often run into antiquated bureaucratic stonewalls and other internal obstacles when trying to foster greater transparency and open government? If so, this is likely problematic notRead… Read more »