Posts Tagged: servicing

Mapping a Customer’s Journey: An Exercise to Benefit Any Business Selling to Government

As the D.C. business community is dealing with many challenges these days, it is always good to keep all of your customer service capabilities as sharp as possible. With fewer dollars to chase, the competition is getting very stiff and contractors need to embrace new ideas for keeping government customers happy. I recently had the… Read more »

New Regulations this Week!!!

Everyone is interested in the new financial industry regualation that will be proposed and debuted this week. I intend this posting to be a primer on some of the issues which are being discussed during the week. Some of the issues being discussed on the internet include: Regulatory Arbitrage – banks and financial institutions using… Read more »