Posts Tagged: Journey

Our Journey to Excellence

As you might remember, we spoke with Karen Rainey and Michelle Crockett in previous GovFem articles (see this article and this article) about how and why they got involved in Federally Employed Women (FEW), an advocacy and training non-profit organization for women in federal government. They both explained the power of in-person training and the… Read more »

Mapping a Customer’s Journey: An Exercise to Benefit Any Business Selling to Government

As the D.C. business community is dealing with many challenges these days, it is always good to keep all of your customer service capabilities as sharp as possible. With fewer dollars to chase, the competition is getting very stiff and contractors need to embrace new ideas for keeping government customers happy. I recently had the… Read more »