Contact centers are often the first, if not only, point of interaction with the public for many agencies, it is time to modernize them.
Posts Tagged: Verizon
Across the federal government, agencies are rethinking their telework policies and practices in light of the COVID-19 pandemic.
“What this [pandemic-driven] digital transformation forced was more consolidation: one intelligent conversation that the whole call center has access to, that delivers it at multiple touchpoints.”
Remote workers for one defense health agency were having problems accessing what they needed to do their jobs so the agency invested in a SASE solution.
Providing the right level of access, performance and security for remote workers using the cloud requires solutions that can scale virtually infinitely.
Leadership needs to find the highest impact and most valuable solutions to answer employees’ demands and allow for expansion down the road.
Digitization empowers government agencies to focus on what they do best – serving the American people. As government builds a constituent experience that exceeds future expectations, it needs partners with reliable services. Learn how the private sector is ready to help.
Verizon’s annual Data Breach Investigations Report is one of the most hotly anticipated cybersecurity publications of the year. Based on 1,367 data breaches and more than 63,000 security incidents in 95 countries, the Data Breach Investigations Report paints a realistic picture of the current state of cybercrime. Bryan Sartin, director of the Risk Team atRead… Read more »
In the 2014 budget request the White House sent to Congress one of the few areas to not get cut dramatically was cybersecurity. But before we pour resources into protecting our networks from cyberattacks it is important to know from where and from who these attacks are coming. That’s where the annual Verizon 2013 DataRead… Read more »
Glacier is here to make your data storage worries a thing of the past Here is today’s top tech news. It’s a happy day for all you Android hackers out there, AOKP has released their first (official) code for Jelly Bean – while there have been “nightlies” for a while, the first release is theRead… Read more »