Posts Tagged: citizens

4 Ways to Convince Your Colleagues to Broaden Their Definition of Customer

Technology has made it easier and more efficient than ever to reach the public, so continue working with your colleagues to connect more people to their work through dissemination. Every day, go to work thinking about your customers and how you can do a better job on their behalf.

How three governments are beating the budget crisis

In my work with public sector customers, I am constantly inspired. Resilient government leaders respond creatively to daunting circumstances time and again, turning to such tactics as alternative funding, new service delivery methods, and innovative partnerships to help them continue providing essential citizen services. The current budget crisis is no exception. Today, federal managers report… Read more »

Waste-Free Capitalism — Why Not Waste-Free Government, too?

I just read this excellent article by Lean thinker Michael Balle called “Waste-Free Capitalism.” Most Americans accept that capitalism is the best economic model for allocating scarce resources and maximizing wealth. Most Americans also know that it isn’t perfect. Waste — until recently — has been seen as a “cost of doing business” or using… Read more »

“Goodnight Sweet Possum.” Participatory Urbanism the Boston Way

As we become an increasingly urban species the challenges related to growing numbers of people occupying finite spaces becomes an acute concern. The friction generated as we rub elbows can make us all uncomfortable. I found out at an event last week that when it comes to moderating these challenges while running the sixth most… Read more »

Responding to Hurricane Sandy

Hurricane Sandy, the Super Storm that slammed into the Eastern Seaboard early last week, left behind a wave of destruction in its path. Cities like New York, Atlantic City, Hoboken, Philadelphia and hundreds more are dealing with flooding, power outages,and destructive fires as a result. The cost of the damage left behind is estimated to… Read more »

Quiz: Are you smarter than an 8th grade Civics student?

Can you correctly answer these three questions about our American government and nation from the 100-question naturalization test for new citizens? Most 8th and 12th graders in the U.S. could not! Read more in my new GPO Government Book Talk blog post called Quiz: Are you smarter than an 8th grade Civics student? in honor… Read more »