Launching a new technological capability is a very complex endeavor. Decision makers have a huge challenge to become familiar with every aspect concerning the preparation, creation, deployment, integration and use of their technological capabilities. This is no small undertaking and isn’t something that can be accomplished without some help. If you’re a pilot and flyRead… Read more »
Scott Gould, Deputy Secretary for the Department of Veterans Affairs, moderates a session on Streamlining Operations at the White House Forum on Modernizing Government. See breakout sessions on Transforming Customer Service in the Customer Engagement Forum.
William Lynn, Deputy Secretary for the Department of Defense, moderates a session on Streamlining Operations at the White House Forum on Modernizing Government. See breakout sessions on Transforming Customer Service in the Customer Engagement Forum.
Jack Lew, Deputy Secretary for the Department of State, moderates a session on Maximizing Technology Return on Investment at the White House Forum on Modernizing Government. See breakout sessions on Transforming Customer Service in the Customer Engagement Forum.
Opening Session: Closing Session: See the in depth session on Customer Services in the Customer Engagement Forum. .
Taking care of issues of social justice, climate control, poverty, and improving communities can no longer be in the purview of government-only organizations. For profit corporations must deliberately incorporate these issues into daily decision making. The fact is that the government will not be capable of supporting the people on its own and corporations willRead… Read more »
This is an odd post for me, but I’m asking for your vote. The 1105 Government Information Group has announced a Call for Participation for the 2nd Open Government & Innovations Conference, OGI to be held May 4-5, 2010 at the Grand Hyatt in Washington, DC. The Business Transformation Agency (my team) would like anRead… Read more »
Happy New Year!
I’ve had the very good fortune of working for some really good “emerging behavior” kind of leaders. You know the kind: those rare and wonderful people who seem to fundamentally believe that people wake up in the morning – they want to do the right thing; who don’t fancy themselves as the center of theRead… Read more »
Shameless pug here: I’m reaching out to folks who are interested in having more in depth discussion about Customer Engagement in Government. I’ve established a new group titled “Customer Engagement” and I’m inviting you to join and contribute. I’ve published a few items of my own in the group & offer you a sample ofRead… Read more »