Posts By Emily Jarvis

NASA: Reframing Risk With Curiosity

Risk is more than a four-letter word in government. There’s often wariness about taking on too much risk, which is understandable, because agencies are playing with hard-earned taxpayer dollars. And it’s not like IT leaders can just ask for a few more millions because of an errant project. Asking for more money means raising theRead… Read more »

NextGen Keynotes Announced!

The Next Generation of Government Training Summit is less than two months away and we hope you are as excited as we are! Not only will you network with over 800 federal, state and local govies from more than 75 organizations, you will also participate in interactive breakout sessions and hear from these expert government keynote speakers: ARead… Read more »

5 Attributes of a Great Mentor – Do You Fit the Bill?

Mentorship. The word is gaining a lot of traction in the public sector and is clearly a buzzword in 2017. But despite all the buzz, a lot of confusion surrounds what a mentor actually does. So what makes a great mentor? What attributes come together in a person so they can become a true advisorRead… Read more »

How To Do Customer Service Right

Imagine this. Your agency is tasked with reaching out to individuals in 192 different languages, across many different channels, with varying education and technological expertise. It sounds like an almost impossible task. But that’s exactly what the U.S. Citizen and Immigration Services Customer Service and Public Engagement Directorate accomplished