More times than not, change will come your way, and not the other way around. So, how can you influence its direction and improve your agency?
Posts Tagged: USCIS
Asking the right questions — strategic questions — is an essential starting point for agencies to be data-driven in a mission-driven way everyday.
At USCIS, digital modernization is key to better data management and better experiences for applicants applying for visas, permanent residency, citizenship and asylum.
In addition to its work with FEMA, DHS Digital Service has also made significant improvements to USCIS, particularly on the Electronic Immigration System.
When I tell people I work for Citizenship and Immigration Services (CIS), I get one of two reactions: confusion (as in “what is that?”), or a combination of discomfort and empathy.
Imagine this. Your agency is tasked with reaching out to individuals in 192 different languages, across many different channels, with varying education and technological expertise. It sounds like an almost impossible task. But that’s exactly what the U.S. Citizen and Immigration Services Customer Service and Public Engagement Directorate accomplished