Don’t Start With Data, Start With Questions
Asking the right questions — strategic questions — is an essential starting point for agencies to be data-driven in a mission-driven way everyday.
Posts Tagged: USCIS
From Too Much Mail to Data Modernization
At USCIS, digital modernization is key to better data management and better experiences for applicants applying for visas, permanent residency, citizenship and asylum.
How DHS Digital Service Is Revamping Grants, Immigration Systems
In addition to its work with FEMA, DHS Digital Service has also made significant improvements to USCIS, particularly on the Electronic Immigration System.
Immigration: The End … and the Beginning
When I tell people I work for Citizenship and Immigration Services (CIS), I get one of two reactions: confusion (as in “what is that?”), or a combination of discomfort and empathy.
How To Do Customer Service Right
Imagine this. Your agency is tasked with reaching out to individuals in 192 different languages, across many different channels, with varying education and technological expertise. It sounds like an almost impossible task. But that’s exactly what the U.S. Citizen and Immigration Services Customer Service and Public Engagement Directorate accomplished
