Providing effective government engagement is a top priority of most agencies. A person-centered approach creates a full picture of the individual, not just someone who is receiving services.
Posts By Jennifer McNeill
Web Content Accessibility Guidelines (WCAG) 2.1 defines how to make Web content more accessible to people with disabilities.
Users who access government services expect the same response and capabilities they have with commercial applications they use regularly on their personal devices. Providing this same experience to the people an agency serves creates a positive brand and shows users they are valued.
Agencies understand that delivering services to the people they serve requires staff who understand and are passionate about that mission. Recruiting and retaining talent is important to the success of government organizations in providing these services.