The Art of Smarter Delegation
Delegating tasks can feel like more trouble than it’s worth, but it’s an important leadership skill. Here are some tips to make it easier.
Posts By Laurie Brown
The Curiosity Advantage: 6 Ways to Transform Your Communication
Discover six practical ways to build curiosity and improve your communication. Learn how asking better questions can deepen connection.
Beyond ‘I’m Sorry’: Effective Customer Complaint Management
Dealing with unhappy constituents can be tricky, but following a structured, five-step method can help you manage these interactions effectively.
Mastering the 4 Cs: A Framework for More Effective Conversations
Whether you’re leading a team or collaborating with a peer, productive conversations are a skill worth mastering.
Conflict Happens: Here’s How to Deal With It Effectively
Learn simple, effective strategies for resolving workplace conflict and keeping your team connected, productive, and stress-free.
Listening: The Underrated Skill That Transforms Government Work
Government employees need the ability to clearly communicate, and active listening is the foundation of that.
Stop, Don’t Send: Recognizing When Email Isn’t the Answer
Emails are quick and convenient, but sometimes a phone or video call or an in-person chat is more appropriate and effective. Here are five scenarios in which email is the wrong communications choice.
From Rambling to Results: The SPADE Method for Clear Speaking
Tired of rambling meetings? Learn how to communicate clearly and concisely with the SPADE method — a simple framework for clear speaking.
The Broken Record Playbook: Survival Tips for Government Employees Stuck on Repeat
Saying the same thing over and over gets tiring — so here are helpful tips for repeating information pleasantly and professionally.
How to Make Your Emails Stand Out in an Overflowing Inbox
How do you ensure that people to read and act on your emails? The answer lies in writing clear, concise, and compelling emails.