Active listening means being both physically and mentally ready to listen. It also means exploring the other person’s words by drawing them out through the use of open-ended, thought-provoking questions.
Sometimes it’s best to stop talking.
We know rudeness gets in the way of relating to others at work. But even common, well-meaning responses can block us from connecting with others. Here are 10 common ways we prevent ourselves from being present and truly listening to others, and steps we can take to remove those barriers.
There is no “right” way to be a great leader or manager, but you don’t have to be in a formal supervisory role to provide leadership to your team or your organization.
Client management is always a challenge; there’s an implicit, ongoing challenge to forming mutual and clear expectations and partnerships from the very beginning. To achieve those expectations, one needs to learn how to lead through listening. I recall my early training in project management as an architect and later as a freelance consultant, learning how… Read more »
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