Comparative research on the experiences and outcomes of people accessing your services in different languages can improve service delivery.
Posts Tagged: usability
Older Americans often have sight, hearing, mobility and cognition disabilities that make internet use difficult. The Center for Medicare & Medicaid Services (CMS) is making its web presence more senior citizen-accessible.
Randomized experiments with multiple wording or design options (A/B testing) can assist in decision-making to help people better understand what you’re trying to communicate.
Making websites accessible to users with disabilities is increasingly a priority at all levels of government. Documents are not as well known or understood as websites when it comes to accessibility.
If you’ve ever worked on a website project, you know one of the first questions a designer asks is: What are your favorite websites? But, it’s not always easy to come up with a list of the best websites. Great websites have to be memorable, modern, unique, and free of frustrating glitches—no small feat for mostRead… Read more »
On April 23, we launched our new home page design (http://www.epa.gov). Among other changes, we reworked our banners at the top. It used to look like this screen shot: To change banners, you clicked the numbers. Heat maps showed that people did use the numbers to move among the banners, and other analytics confirmed peopleRead… Read more »
The movement to assess and improve the usability of federal government websites is small, vocal, and growing. GSA’s First Fridays program makes free usability testing available to federal agencies, and a wide range of agencies have undertaken their own regular assessments of their sites and applications. Slowly but surely, the archaic mindset that a .govRead… Read more »
All, If you haven’t grabbed your camera and shot a quick video to enter our ‘Win a Free Usability Test’ Video Contest, don’t despair! We’ve extended the deadline to March 9. All that is standing between you and a high-quality website usability test conducted by the GSA First Fridays team is a video explaining whyRead… Read more »
What’s the very best thing you can do for your web customers? Test the usability of your website. Honestly – I can tell you from personal experience – there is no statistic or survey that will tell you as much about how good – or bad – your site is as watching people use it.Read… Read more »
You could win a free usability test through GSA’s First Fridays Product Testing Program.“Win a Free Website Usability Test” Video Contest Details at go.usa.gov/n3e – Enter now till February 29Submit a video (two minutes or less) addressing why your governmentwebsite or web application is a good candidate for a free usability test. We want toRead… Read more »