As public agencies face mounting demands to justify funding, improve performance, and build public trust, cultivating a culture of evidence is no longer optional. Governments at all levels can embed evidence-based practices into their operations to drive decision-making, support ongoing improvement, and deliver outcomes that matter.
Local governments are leveraging digital twin technology to build smarter, more resilient communities. By creating real-time simulations of infrastructure, traffic, zoning, and emergency response systems, cities are transforming how they plan, manage, and invest in public services — all while maximizing the value of shrinking public funds.
Human-centered design (HCD) is an IT modernization practice that incorporates tangible user feedback to ensure that technologies meet the needs of users. It prioritizes the needs, behaviors, and experiences of users throughout the software development lifecycle.
Offering incentives can increase the number of survey responses you receive, but some incentives are more effective than others, and there are drawbacks.
If some of your survey results don’t make sense, bots could be the problem. Here are ways to identify and prevent bots before they skew results and influence decision-making.
Chatbots have grown in popularity for good reason: They’re friendly, helpful, and make information readily available. The benefits are arguably even more significant in government applications. They’ve become a reliable tool for delivering constituent services while saving agencies time and resources. In a recent CX Community of Practice, What You Need to Know About BotsRead… Read more »
In this video interview, Matthew Graviss of Atlassian discusses the tangible benefits that automated workflow solutions offer, particularly to non-IT teams.
In this video interview, Angy Peterson of Granicus explores the possibilities that a digital-first communications strategy offers and its connection to positive CX.
In this recent video interview, Paul Gomez of Security Information Systems discusses what modernized security monitoring entails and the benefits it offers.
There are many ways to increase the number of survey responses you receive. One method is avoiding questions about personal information.
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