In today’s digital environment, confirming people’s online identities isn’t just a security concern: It directly affects public trust in government and streamlined access to services. Learn what agency leaders should be doing and what lessons the IRS is learning.
As governments accelerate digital modernization, many struggle to convert new tools into measurable mission outcomes. This article examines the critical gap between digital readiness and organizational confidence — why technology alone is insufficient — and offers leaders a practical framework for building enterprisewide confidence in an uncertain 2026 landscape.
As AI becomes more common in daily life, residents increasingly expect government to follow suit. Research shows growing support for AI in local government — when it’s secure, transparent, and accessible. With clear usage policies and strong communication, agencies can adopt AI responsibly while improving service delivery and meeting evolving resident expectations.
Recent fraud regulations are creating a powerful catalyst for transformation. Agencies can leverage these changes to modernize policy and processes.
As ADA deadlines approach, many local governments are taking the lead on digital accessibility. From community outreach to public-private partnerships, early adopters show how accessible websites and apps can build resident trust, improve engagement, and deliver better digital services for everyone — regardless of ability.
New federal requirements will challenge state benefit systems that rely on paper-based, manual systems to verify week-to-week eligibility. A modern, automated alternative — supported by well-trained employees — offers a scalable, low‑burden alternative.
AI systems have become a source of truth for many constituents, but public-sector communication often is poorly designed for AI use and citation. Agencies may need to think about both human and AI audiences.
It’s tough to ensure your data’s accuracy and reliability when you’ve lost track of its origin. Tactics such as metadata management, data stewardship, and traceability audits will help. Learn what they involve.
Government modernization in 2026 is no longer just about digitization — it’s about governing data with intention, using automation and AI to build trust, transparency, and confidence in the information agencies rely on every day.
Government leaders face a growing gap between mission urgency and the speed at which talent can be mobilized. Enter the concept of talent velocity.