Did you know that the federal government funds more than 80 programs that gives transportation assistance to low income families, seniors, children and people with disabilities? That’s a lot of programs for the public to navigate and the government to keep track of. In 2004, President Bush signed an Executive Order to address the problem.Read… Read more »
Big Data it’s one of those terms that means different things to different people. Some people view big data as an analytical cost saver and some see it as the data equivalent of an episode of Hoarders. For BethAnn Pepoli, CTO for State & Local and Education, EMC, big data means: Big Data is aRead… Read more »
On GovLoop Insights’ DorobekINSIDER: What are the 4 biggest challenges facing the White House Innovation Fellow for RFP-EZ? Our expert panel weighs in. Click here for the full recap. With a national election looming on the horizon and terms like “fiscal cliff” and “sequestration” being thrown around by policymakers, pundits, and the media, it’s hardRead… Read more »
Post Highlights House of Representatives Passes HR 538 on September 11, 2012 Requires customer service standardization for the federal government GovLoop resources on how to measure customer service effectiveness This week we are celebrating Customer Service week. Recently the House of Representatives passed HR 538: Government Customer Service Improvement Act on September 11, 2012. TheRead… Read more »
Last week we launched our series asking what you would do if you were in charge of RFP-EZ. You can listen to Part 1 here. The post includes insights from RFP-EZ fellow Clay Johnson, former OFPP Administrator Allan Burman and former senior procurement official David Drabkin. Just a quick reminder: Project RFP-EZ is one ofRead… Read more »
In a blog post I wrote a couple years ago, I shared some thoughts on the future of learning, highlighting the inefficient ways that we currently experience training and education, and suggesting three forces that are shaping the way we get the knowledge we need to do our jobs better. In that post, I said:Read… Read more »
Post Highlights GovLoop is Celebrating Customer Service Week Customer Service is challenging yet, critical for the public sector 5 Core Customer Service Values: Empathy, Patience, Passion, Persistence, Desire to Improve This week we have been celebrating customer service at GovLoop, we’ve had a lot of great posts, comments and ideas on GovLoop celebrating the week.Read… Read more »
Post Highlights Open Source technology is changing how government delivers services Join Acquia at: Open Source in the Public Sector: Redefining how Government Delivers Digital Services Opportunity to network, collaborate and share knowledge with government peers – register here Next week Acquia will be hosting the event, Open Source in the Public Sector: Redefining howRead… Read more »
Post Highlights Take the GovLoop State of Government Technology Survey Help develop a community based resource Your chance to help peers work through common challenges Join Us: GovLoop State of Government Technology Survey We at GovLoop need your help. We are working on our end of year State of Government Technology report and need yourRead… Read more »
On GovLoop Insights’ DorobekINSIDER: We are constantly hearing about how the polarization in Congress is making it impossible for anything to get accomplished. Are there any issues that can be not only agreed upon by our officials but also acted upon and implemented? The NAPA and the ASPA came together on this very question andRead… Read more »