The Paradoxical Commandments of the Federal Government
Satisfaction in these disengaging days as feds has to come from within, particularly when the good you contribute is not recognized.
Illinois Makes the Business Case for Customer Service
Oftentimes customer service is an afterthought for overworked, under-budgeted and underappreciated states. And citizens are obligated to use government services, so why does the experience matter? Why waste the money? It matters, says Illinois Chief Information Officer Hardik Bhatt because, “governments don’t go out of business, but businesses go out of government.” In 2013, IllinoisRead… Read more »
Can You See Through the Money?
In a world filled with technology, we assume transparency is a given. We desire the ‘need to know’ and we believe it is our right to know. To top it all of, we hold our government to a higher standard. The concept of checks and balances fosters a sense of mutual accountability from citizens andRead… Read more »
5 Millennial Goals for 2016
For all the young professionals out there, here are 5 definitive goals for 2016 to enhance your career in public service.
OPM’s Plan for Data-Driven Recruiting
In November 2014, former Office of Personnel Management Director Katherine Archuleta announced a new governmentwide initiative to improve workforce recruitment, engagement, diversity and inclusion. Now under Beth Cobert’s leadership, OPM explained how it will move the plan forward.
Turning Official Statistics into a Data Revolution
Whether a country is executing its first or its 24th census, it will create and process a wealth of data and statistics. These official statistics must be authoritative and trustworthy, because they will be used to inform policy decisions for years to come.
An Introduction to Design Thinking
As part of our learning series leading up to the Next Generation of Government Summit, we spent an evening with Joshua Marcuse, Senior Advisor for Policy Innovation at the Department of Defense, and Beth Flores, a former DoD employee who now runs Impact Hub D.C. We only had an hour but it was enough time for themRead… Read more »
11 Tips for a More Professional Social Media Presence
Whether you’re under re-evaluation, looking for a new job, or just want to do a little pre-spring cleaning, here are some tips on editing your social media profile and keeping it professional.
Supervisors Should Manage Consequences, not Discipline
One of the critical responsibilities that rests on the shoulders of supervisors is employee discipline. Many times discipline is viewed as something negative hence it tends to be avoided — which just causes more problems. One way to address this issue is to change mindset and terminology about discipline and instead focus on the concept… Read more »
The Bias Roadmap: Warmth and Competence
Once we emotionally process someone’s likeability, we move on to the next feature of their competence.