AI Beyond Task Automation: Orchestrate Business Processes End-to-End
In this video interview, UiPath’s Christopher Radich discusses best practices in business orchestration.
Analytics
Tools and Techniques for Engaging People Where They Are
In this video interview, Granicus’ John Boerstler explains how agencies can modernize their communications to better reach constituents.
A NASA CX Expert’s Tips for Measuring What Matters
During the recent CX Community of Practice webinar, Margeaux Akazawa at NASA shared what agencies can use to evaluate CX success.
The Transformative, AI-Ready Potential of a Unified Data Platform
In this video interview, MongoDB’s Devin Dickerson discusses how a unified data-platform strategy can help overcome obstacles to agency modernization.
Why Human-in-the-Loop Is the Architecture for Government AI
In government, fully autonomous AI is rarely an acceptable aspiration. Humans should be in the loop.
You Saw the Architecture Before You Had the Words for It
There’s a specific, disorienting moment that shows up in public-sector work more often than we admit: You walk out of a meeting knowing something is wrong with how the room just made a decision, and you cannot yet say what. Not “I disagree with the outcome.” Something structural. A shape you registered before you hadRead… Read more »
The Hidden Bottleneck in Federal Health IT Modernization Is Not Compliance
Compliance is often blamed for slowing the IT modernization efforts of federal healthcare agencies. But more often, architectural limitations are holding agencies back.
Every Government Executive Needs an Enterprise Digital Twin
Federal agencies have spent the last decade building the data infrastructure needed to understand past performance. The next strategic advantage, however, will come from transforming enterprise data into predictive decision intelligence through Enterprise Digital Twins that allow leaders to simulate mission impacts before implementing major policy, operational, workforce, or technology decisions.
Government Modernization Starts With Information Readiness
Without information readiness, modernization becomes a collection of disconnected technology projects. Learn what that kind of readiness involves and where it applies.
Redrawn: How Baltimore Police Department Used Data to Rethink Territory and Officer Workloads
Using geolocation data, the Baltimore Police Department has transformed how it anticipates, responds to, and prevents crime — by providing integrated, spatial, timely data.