The Invisible Governance Layer: Why Every AI Policy Fails Without It
AI policies focus on models, ethics, privacy, but many neglect the invisible governance layer that operationalizes those policies.
Artificial Intelligence
AI Misfires in Government Filings: The Human Cost of Unverified Output
AI can draft your work — but it won’t defend it. Discover why polished ≠ accurate, and why human oversight still rules the room.
Budgeting for Inference Sprawl: FinOps + GreenOps for AI
AI pilots may seem affordable, but production-scale inference brings spiraling costs and energy demands. Make AI both scalable and responsible.
Maybe We Shouldn’t Call Them AI “Agents”
Sometimes, terminology matters. The term “AI agents” can be problematic in government. Beware of connotations when speaking of agentic services.
Deciphering the Need for AI Data
AI algorithms need reliable, high-quality data to generate high-quality results. Learn how to implement a data strategy that leads to more trusted sources and truer AI answers.
Algorithmic Redress: AI Due Process at Scale
AI is increasingly embedded in decisions that affect citizens’ benefits, permits, and rights, but few agencies have credible systems for appeal or correction. Building algorithmic redress mechanisms isn’t optional; it’s the backbone of public trust and due process in the AI era.
Drive AI Success With a Modernized Data Infrastructure
Did you know that around 85% of AI projects fail, with data access often attributed as the top reason for their failure? With AI’s potential to boost public service delivery and cut costs, agencies need to create an intelligent data infrastructure (IDI) tailored for their government environment to help AI projects come to fruition. Let’sRead… Read more »
Continuity by Contract: Data/Model Escrow & Exit Rights
Agencies are rushing to adopt AI, but few prepare for what happens when contracts end. Building in continuity is not optional, it’s a resilience imperative.
Overcoming Accessibility Barriers in AI
AI services can silently exclude people with disabilities, language needs, or low-bandwidth access, creating an “equity debt” that compounds over time.
The Future of AI and CX
AI has impacted almost every facet of government services, with customer experience being no exception. In fact, agencies now have a prime opportunity to elevate CX. So, what does an AI-powered CX strategy look like? During the latest CX Community of Practice, Angy Peterson, Vice President of the Granicus Experience Group, offered insights into theRead… Read more »