Recently, GovLoop launched our end-of-year report highlighting the top innovations of 2014. But what’s on the horizon for 2015? Below I’ve provided a look at what to expect in 2015, and be sure to check out the report to find out what else we believe is in store for next year. 1. Announcement of MoreRead… Read more »
Back in the late 1890s, Dr. Philip O’Hanlon was asked by his eight-year-old daughter, Virginia O’Hanlon whether Santa Claus really existed. According to the New York Times, O’Hanlon suggested she write to The Sun, a prominent New York City newspaper at the time, assuring her that “If you see it in The Sun, it’s so.” He unwittingly gaveRead… Read more »
I don’t know about you, but I dread explaining my job to my family members back home. And with the holidays just a few weeks away, I know I am going to get asked, “You write about government employees all day? Why? They are just boring bureaucrats.” As I sit at the table, eating myRead… Read more »
The last moments of a Jenga round are the most suspenseful. As each player removes one block at a time, the tower becomes even shakier. It’s your turn, and the only option is a block on the bottom row. Do you dare take it? You’re forced to make your move, and the result is aRead… Read more »
Philadelphia is the fifth largest US city with a population of 1.5 million. The City sought a better way to serve and connect with its diverse community, and to empower its residents to participate in improving their quality of life. The City partnered with PublicStuff to supplement its 311 call center with an interactive mobile… Read more »
What drives you? We all have different things that motivate us to work hard. Whether this stems from the inspiration you get from your kids or from a childhood goal you set at the age of ten, we all are driven by different motivations. Our passions are our fuel, and without them, we feel restlessRead… Read more »
Remember the Empath on Star Trek? It was the name of an episode and a character on the original series. It aired in 1968. Empathy was central to the identity of a mind-reading alien. (She was a sort of super-empath who used her powers to absorb the injuries of others by taking them on herself.Read… Read more »
Imagine if a scientist spent a year – every hour of every day – on a single task. The person would account for 8,760 hours of work and need one serious nap. Now imagine if the scientist put out a compelling request for help, and volunteers interested in the problem answered the call. I grew up in aRead… Read more »
Wow. 2014 was a great year for government innovation. We are in the middle of writing our end of year wrap-up guide highlighting 30 great case studies of government innovation from USGS drones to GSA smart building to State of Hawaii’s gamification website. And those are just the ones that made the cut for this guide –Read… Read more »
Improving the U.S. federal customer experience (CX) is crucial to our nation’s long-term security. I’m not exaggerating. Improving federal CX is about far more than just boosting an agency’s ranking on the American Customer Satisfaction Index (ACSI) or raising a Net Promoter Score. It’s even about more than influencing the success or failure of major policies –Read… Read more »